Duty Manager | Holiday Inn New Delhi Aerocity

Job Category Hotel-Front Office Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether traveling on business or for fun enjoying a quick night or relaxing for the week We thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help us spread the joy of travel to all we d love to give you a warm welcome to the Holiday Inn family Job overview Responsible for the operational efficiency of all front desk services during a shift Provide timely and professional guest services in accordance with established standards At Holiday Inn we want people who are friendly welcoming and full of life people who are always finding ways to make every guest s experience an enjoyable one Duties Responsibilities Financial returns Monitor departmental budget and control expenses Promote room up selling and suggestive selling Monitoring and effective control of on rebates and rate checking Perform assist effective night auditing function to ensure accuracy of financial reports People Manage day to day staffing requirements plan and assign work and establish performance and development goals for employees Educate and train all employees in compliance with governmental and safety regulations Provide on the job trainings to the staff to improve their efficiency guest handling skills Promote teamwork and quality service through daily communication and coordination with other departments Guest experience Understand and respond to guests needs and ensure a high level of guest satisfaction Responsible for the upkeep of Duty Manager log and front office reports Ensure major guest feedback and preferences are recorded and review it on a daily basis Communicate with all hotel departments to stay informed of guest needs and ensure timely responses to requests Responsible business Act as a Emergency Response Team Director in case of need to ensure safety of Guest and Employees of the hotel Constantly observe the guests movements at the hotel lobby and report respond to any unusual activities to minimise risk of theft crime and other hazards Accountability Supervise the Front office department to ensure guest satisfaction and safety Qualifications Requirements Bachelor s degree in Hotel Management or equivalent 2 -3 years of Experience in Front Office operations including supervisory level How do I deliver this We genuinely care about people and we show this through living out our promise of True Hospitality each and every day It s what connects every colleague in all IHG hotels Each IHG hotel brand delivers True Hospitality in their own way and at the heart of it all are specific core service skills True Attitude being caring wanting to make a positive difference and building genuine connections with guests True Confidence having the knowledge and skills to perform your role and giving guests the confidence that they can trust you to help and support them during their stay True Listening focusing on what your guest is saying picking up on body language that is often overlooked and understanding what the guest wants and needs True Responsiveness is about providing guests with what they need and doing so in a timely and caring manner There s so much more to the job than we can capture here It s simply about creating great experiences doing the right thing and understanding people What we offer We ll reward all your hard work with a great work environment and benefits - including but not limited to F B Discount IHG Employee Rate Hotel Uniform Meal at Employee Restaurant excellent development and advancement opportunities across the globe Join us and you ll become part of the global IHG family - and like all families all our individual team members share some winning characteristics As a team we work better together - we trust and support each other we do the right thing and we welcome different perspectives You need to show us you care that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit to find out more about us At IHG Hotels Resorts we are proud to be an equal opportunity employer IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regard to an individual s race color ethnicity national origin religion sex sexual orientation gender identity or expression age disability marital or familial status veteran status or any other characteristic protected by law Who we are Travel is a journey We help make it a joy Starting with a warm inviting welcome for all guests whether travelling on business or for fun enjoying a one night stay or relaxing for a week At Holiday Inn we thrive on making our guests stays brighter helping them create memories that will last a lifetime Irresistible smiles are our specialty We should know we ve been on our journey since 1952 So if you can help our guests enjoy the brighter side of travel we d love to give you a warm welcome to the Holiday Inn family