Citrix Lead

Job Description Looking for a highly skilled and experienced Citrix Lead to oversee the design, implementation, and management of our Citrix infrastructure. The ideal candidate will have a deep understanding of Citrix technologies and a proven track record of leading teams to deliver high-quality virtual desktop and application solutions. You will collaborate closely with cross-functional teams to ensure the seamless delivery of services that meet business requirements. - Lead and mentor a team of Citrix administrators and engineers, fostering a culture of collaboration, innovation, and continuous improvement. - Conduct regular performance reviews and identify training opportunities for team members. - Ensure high availability, reliability, and security of the Citrix infrastructure, including Citrix ADC (NetScaler), Citrix Cloud, and associated services. - Provides Subject Matter Expertise on applicable technologies - Manage end-to-end project lifecycles for Citrix-related initiatives, including upgrades, migrations, and new deployments. - Collaborate with stakeholders to define project scope, timelines, budgets, and deliverables, ensuring alignment with organizational goals. - Implement monitoring solutions to track the performance of Citrix services, analyze metrics, and proactively address potential issues. - Optimize Citrix configurations and resources to enhance performance and user experience. - Proven experience in a leadership role, managing teams and projects. - Oversee the design, implementation, and management of the Citrix environment, including Citrix Virtual Apps and Desktops. - Ensure high availability, performance, and security of the Citrix infrastructure. - Lead and manage Citrix-related projects, ensuring alignment with business objectives and timely delivery of solutions. - Collaborate with cross-functional teams to define project scope, requirements, and milestones. - Ensure that the Citrix infrastructure adheres to security best practices and compliance requirements, including data protection and user access controls. - Provide required inputs to stakeholders involved in case of critical incidents like outages. - Act as a point of escalation for complex technical issues, providing advanced troubleshooting and resolution. - Develop and maintain comprehensive documentation for processes, configurations, and troubleshooting procedures. - Conduct regular security assessments and audits, implementing necessary changes to maintain compliance. - Establish and maintain documentation for processes, configurations, and troubleshooting guidelines. - Implement monitoring solutions to proactively identify and resolve performance issues in the Citrix environment. - Analyze performance metrics and generate reports for management. - Work closely with other IT teams (network, security, application support) to ensure seamless integration and operation of the Citrix environment. - Liaise with vendors and third-party service providers to support ongoing operations and enhancements. - Develop and enforce best practices for Citrix environment management and security compliance. - Stay up-to-date with industry trends and advancements in Citrix technologies and recommend improvements. - Strong problem-solving abilities and a proactive mindset. - Ability to work effectively under pressure and manage multiple priorities. - Have significant experience in implementation & troubleshooting of Citrix environments starting with legacy versions XenApp 6, 6.5 and XenDesktop 7.x environments including latest CVAD on-prem/cloud, installing, configuring, managing/maintaining, and troubleshooting. - Have expertise in Infrastructure, Delivery Management, system analysis, design, development & implementation, customer relationship and resource management. - Proficiency in Windows Server administration, networking, and security principles. - Experience with scripting languages (e.g., PowerShell) for automation tasks will be an added advantage. - Exposure to Hybrid Citrix Cloud model having control layer on Citrix cloud and on-prem Storefronts, on-prem workloads (globally distributed) and on-prem ADCs (VPX/MPX). - Expertise and hands-on experience in Citrix provisioning services like PVS and MCS. - Experience in supporting PVS environment including maintaining PVS servers, load balancing, VDisks, creating new versions, etc. - Hands-on experience in configuring workspace management tools like Citrix WEM. - Hands-on experience in managing Citrix Netscalers (ADCs). - Experience in configuring load balancer (Internal and External) and using Application Gateway for SSL offloading. - Managing hybrid Identity solutions by using Azure Active directory and Domain Services. - Possess excellent interpersonal, communication, quick learning, and analytical skills with demonstrated abilities in troubleshooting & remote resolving. - Working in Production and Incident Management, requests received from client & customers as per ITIL process. - Installing and configuring Citrix cloud connectors and adding them to the appropriate resource locations. - Proven skills in Microsoft cloud technologies including Office 365, Azure, Azure AD, Intune, AD connect; ADFS, SSO, WAP and etc. - Experience in implementing and troubleshooting Active Directory, GPO and other adjacent Windows server services like DNS, DHCP, DFS, print services, CA, IIS etc. - Good knowledge of infrastructure monitoring tools like ControlUP, SCCM, etc. - Experience in working/acting on Security bulletin released the vendors and fixing/remediating the vulnerabilities. - Participated in Root Cause Analysis in Problem Management lifecycle activities - Configured multiple stores of different domains in a single storefront in a CCVAD environment. - Customization of Storefront/Workspace URL GUI. - Published applications and desktops using tags, which is useful to publish resources from specific servers in a delivery group. - Familiar with common technologies for backup, archiving, and system administration - Monitoring the Citrix Internal and External environments using Citrix Director and Monitor (Cloud). - Good knowledge and hands-on experience in configuring user profile solutions, like Citrix UPM, FsLogix, etc. - Proven technical troubleshooting experience in all Citrix products. - Execute daily support functions and processes along with predetermined tasks and activities. - Monitoring activities of the team like day-to-day health monitoring activity, progress of tickets/incidents, addressing concerns/client escalations. - Preparation of Knowledge Articles for the day-to-day incidents which help in self-troubleshooting the issues. - Good experience of ticketing tools like ServiceNow, Remedy, SysAid, etc. - Certifications in relevant technologies.