▷ Apply Now Customer Success Associate

3 weeks ago

Bengaluru, India Izee Manpower Full time

Job Description

We are seeking a Customer Success Associate to join our dynamic team in India. The ideal candidate will be responsible for ensuring our customers have a positive experience with our products, providing support and guidance to help them achieve their goals.

Responsibilities

- Act as the primary point of contact for customers, addressing inquiries and resolving issues in a timely manner.
- Provide onboarding and training support to new customers, ensuring they have a smooth experience with our products.
- Monitor customer account health and proactively reach out to ensure satisfaction and retention.
- Gather customer feedback and work with the product team to communicate insights and suggest improvements.
- Assist in the development and maintenance of customer success documentation and training resources.

Skills and Qualifications

- Strong communication skills, both verbal and written, to effectively interact with customers.
- Proficiency in using CRM software and other customer support tools.
- Ability to analyze data and generate reports to track customer success metrics.
- Excellent problem-solving skills and a customer-oriented mindset.
- Basic understanding of customer success principles and practices.
- Ability to work collaboratively within a team and build positive relationships with customers.

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