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[15h Left] Associate Iii Technologist-support Services-applications-ctb
4 weeks ago
Job Category KMBL Degree Level Bachelor s Degree Job Name - Support Services-Applications-CTB Team Member - BSG Job Title Job Name - Team Member - BSG Business Unit Support Services-Applications-CTB Location of role Mumbai Role Type Team Member No of direct reportees 0 Travel Required Light Job Purpose Application monitoring Support Understanding business requirements and delivering solutions Working with various stakeholders across bank Creating User Stories based on requirements and managing delivery Daily Business Ops activities and Production bugs support User management Change and release management Reporting and Work documentation MIS Process management Job Responsibilities Actionable Driving Automation projects Job Purpose To digitize of existing physical service and transactions raised across different channels Creating frictionless digital channel journeys for seamless customers experience Bring best in class digital solutions for our branch customers and employees Development management monitoring and deployment of the key projects Implement digital solutions that power customer experience on service requests raised across different channels Drive engagement with multiple stakeholders to identify business requirements process implementation development and deployment Align internal and external stakeholders by ascertaining the requirements and look for technological capabilities for delivering the same Identify with respective teams the customer process risk and business impact due to digital transformation Ensure approvals on projects from stakeholders like Business Technology Group IT Audit ISG Compliance Legal Business and make necessary amendments if needed Own entire lifecycle of development and implementation Go Live and Deployments Responsible for timely launch deployment of projects with collaboration amongst BTG IT Vendors ISG Business etc Monitoring and finalization of UATs and CUG testing with respective teams Ensure timely and accurate product implementations and governance structures Handover new solutions designed to stakeholder for onward implementation by the Channel Ensuring the training of channel managers for successful rollout handling customer issues raised on launch Support Stakeholder on all possible inputs on the roll out for smooth implementation by the team Business Benefits Cost Reduction Monitor development of projects and ensure achievement of commitments on time cost and quality Tracking and monitoring of deployed projects w r t adoption by users customers and impact on costs revenue Educational Qualifications Key Skills Post Graduate MBA Digitally savvy with focus on customer experience and financial products Banking process and product knowledge Has both strategic and analytical thinking Excellent inter personal presentation and communication skills Ability to Innovate and implement new digital technologies Experience Required 5-8 years in Banking domain
