Banking Operations Associate

2 weeks ago

Gurgaon, Haryana, India NTT Data Full time
Job Description

Position Overview:

The Customer Service Investigator (CSI) acts as a liaison between the customer and the various functional areas of the NTT/President's Choice Financial Mastercard partnership. Working with these functional areas in an offline capacity, CSI is responsible for managing ongoing escalations by creating action items and SLAs for various factors within the organization to ensure timely and effective resolution of customer issues, based on both the standard operating procedures of the program and the ability to flexibly apply subject matter expertise into creative, customer-friendly decisions to resolve customer issues. Candidates should be experienced with the PCB Brand with strong program knowledge.

Position: Customer Service Investigator
Position Status: Full Time, Permanent
Hours of Work: Monday - Friday
Department: President's Choice MasterCard

Responsibilities:

. To manage ongoing escalation cases to ensure prompt, effective and efficient resolution for customer issues on the President's Choice Financial MasterCard program
. Manage offline queues to ensure that they are within 48-hour SLA
. To track the appropriate reason for these escalations, which assists the analytical processes and reporting regarding customer escalations
. To seek solutions to customer issues, as an agent of the President's Choice brand and an advocate for the product
. To liaise with customers for further information, to provide updates and to prompt for documentation
. To liaise with all areas of the PCB/NTT DATA partnership to ensure a thorough and complete understanding and resolution of any and all customer escalations
. To escalate concerns, where appropriate, and as requested by customers

Requirements:

. 6 months minimum tenure working on the President's Choice Financial MasterCard program.
. 1-2 Years of Customer service background, with experience in the Credit Card industry.
. Previous experience with handling escalated calls preferred.
. Demonstrate a high level of confidence while dealing with escalated situations/customers.
. Flexibility in mindset and in approach to ensure individualized customer service catered to the specific customer issue or need at hand ability to think outside the box to achieve resolution.
. Excellent time management skills.
. Must be open to constructive feedback from supervisor, operational leads and team coordinator
. Must work well with limited timelines.
. Excellent organizational and communication skills, using tact and diplomacy both within the organization and with customers.
. Bias for action.

  • Banking Operations Processing Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionReq ID:329573NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Banking Operations Processing Associate to join our team in Gurgaon, Haryna (IN-HR), India (IN).Financial...

  • Banking Operations Associate

    7 days ago

    Gurgaon, Haryana, India NTT DATA North America Full time US$ 80,000 - US$ 1,20,000 per year

    Position Overview:As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to identify and...

  • Collateral Operations Associate

    7 days ago

    Gurgaon, Haryana, India RBS Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Join us as a Collateral Operations AssociateIf you have previous experience in investment banking, with an understanding of the OTC derivatives market, this could be your ideal roleWorking within Collateral Operations, you'll be making sure that all enquiries and requests are responded to in a timely and accurate mannerYou'll be well placed to build networks...

  • Banking Operations Processing Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionSettlement and Reconciliation Analyst:- Identify, monitor, and track variances to ensure resolution.- Maintain supporting details for all reconciliations daily.- Prepares bank and account reconciliation.- Provides details and supporting entries for general ledger maintenance.- Reconcile the client's bank account daily.- Ensure all transactions...

  • Urgent Private Banking Advisor, Associate

    3 weeks ago

    Gurgaon, Haryana, India Deutsche Bank Full time

    Job Title Private Banking Advisor Associate Location Gurgaon India Role Description Branch Banking is the liability business for Deutsche Bank present in 17 locations across India This carters to a wide variety of population through its distinct channels like Personal banking Private Banking and Business Banking The primary objective is to...

  • Banking Operations Associate

    4 weeks ago

    Gurgaon, Haryana, India NTT DATA North America Full time

    Job Description'Position Overview:As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customers creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card...

  • Banking Operation Analyst

    13 hours ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:Reporting to a Supervisor of Joint Recovery Processing, you will be part of a team performing financially based investigative and assessment activities. Drawing on your experience from Risk Operations/Financial Service roles within a Call Centre environment, the experience you obtain in this specialized position will provide...

  • Banking Operations Senior Associate

    2 weeks ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:As a Credit Analyst, you will be part of a team performing outbound calls and offline work, adjudicating credit, conducting thorough investigations on credit bureaus, and deciding on the customer's creditworthiness. Reporting to the Supervisor, Operations, this role offers a solid foundation for a career in Credit Card...

  • Urgent Search Banking Operation

    2 weeks ago

    Gurgaon, Haryana, India NTT Data Full time

    Job DescriptionPosition Overview:As a PCB Anti-Money Laundering/Anti-Terrorist Financing Analyst, you will play a critical role in ensuring compliance with AML/AFT regulations within the Credit Card Operations department. Reporting to the Supervisor, you will conduct investigative and assessment activities, working on reports and verifying information to...

  • Senior Business Operations Associate

    4 days ago

    Gurgaon, Haryana, India beBeeOperations Full time ₹ 15,00,000 - ₹ 20,00,000

    Job Title: Business Operations and Insurance Senior AssociateThis is an exciting opportunity to join a dynamic team as a Business Operations and Insurance Senior Associate. In this role, you will be responsible for providing exceptional support to the business by ensuring that all operations are running smoothly and efficiently.Job Description:This is a...