Customer Success Manager

1 week ago

Chennai India VoxyHealth Full time

Job Description Customer Success Manager Location: Onsite (US Shift) Experience: 45 years Company: VoxyHealth About VoxyHealth VoxyHealth is an AI-powered healthcare automation platform that manages patient calls and administrative workflows 24/7/365 without human intervention. From appointment scheduling, prescription refills, and lab follow-ups to billing inquiries, VoxyHealth ensures every patient interaction is handled efficiently, consistently, and with minimal wait time. Beyond call handling, VoxyHealth supports ongoing patient care through reminders, surveys, and health monitoring reducing unnecessary ER visits, preventing missed appointments, and alleviating staff burnout. Our mission is to help healthcare organizations deliver better patient experiences while improving operational efficiency, increasing appointments booked, and enhancing CAHPS scores all while reducing staffing costs. What You'll Do - Act as the trusted advisor for customers throughout onboarding, adoption, and retention stages. - Understand each client's operational goals and translate them into effective solutions within VoxyHealth's platform. - Conduct onboarding sessions, product demos, and training to drive adoption and engagement. - Analyze customer usage and proactively identify opportunities for optimization and expansion. - Manage escalations and ensure customer issues are resolved quickly and empathetically. - Collaborate with Product, Sales, and Engineering teams to enhance the customer experience. - Advocate for customer needs internally by providing actionable insights and feedback. - Maintain strong account health and contribute to renewals and expansion goals. What We're Looking For - 45 years of experience in Customer Success, Account Management, or Customer Support roles (SaaS or Healthcare preferred). - Strong communication, relationship-building, and problem-solving skills. - Ability to explain complex AI, automation, or healthcare workflow concepts in simple terms. - Proven ability to manage multiple client accounts in a fast-paced environment. - Prior experience working in a US shift or with US-based clients. - Familiarity with CRM tools, analytics dashboards, or workflow automation platforms. - A proactive, empathetic, and detail-oriented approach to customer management. Ready to Join Us If you're passionate about helping healthcare organizations transform patient engagement through automation and AI, we'd love to hear from you. Join VoxyHealth and be part of redefining the future of healthcare communication.

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