Technical Account Representative

Job Category Support Technical Account Manager TAM Our Team Customer Success Services CSS enable organizations to leverage their Oracle investments to extend into the cloud with greater value choice and confidence Oracle delivers enterprise-grade end-to-end managed cloud services across its broad portfolio of business applications middleware database and hardware technologies Customer Success Services CSS has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way Part of our growth strategy we are recruiting an experienced Technical Account Manager TAM with extensive service delivery operations background with Oracle products Our Ideal Candidate Our ideal candidate will typically be expected to demonstrate the following attributes Good understanding on SaaS ERP and experience with Finance domain knowledge Good technical skills in Oracle Database and in Fusion Applications Knowledge experience in Oracle SaaS based applications Understanding of Technical architecture and cloud architecture Should have a strong customer facing skills Ability to multitask maintain composure in high-stress high-visibility situations and change priority as needed to accommodate a very dynamic business Work in rotation Shifts Excellent team player willing to learn new technologies problem-solving skills Strong organization skills detail oriented communication skills University degree with post graduate technical or management qualifications or other relevant experience OCI Certified ITIL Foundation Certification in IT Service Management PMP Your Qualifications The candidate should have 11 years of experience in Oracle products including Technical Functional and Project Program Management experience and have a track record in delivering large-scale global Application or infrastructure database projects High commitment with his her customers is must The role will be based in Bangalore Hyderabad Delhi Your Responsibilities Key tasks include but are not limited to the following SCOPE Manage service delivery activities for customer s diversified set of Oracle Products deployed on Cloud On-Premises Represent as a single point of contact between customer Oracle Manage the service delivery through virtual team of resources Serve as a product specialist and adviser on HCM and collaborate with other teams as needed Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy Work on improvement initiatives as required ACCOUNTABILITIES Review existing services contracts and understand the scope thoroughly Generate manage service delivery plan key deliverables marshal resources as required RACI risks issues and dependencies according to Oracle standards Deliver upgrade projects within time scope and budget Deliver regular business and operational reviews to key business stakeholders Manage and co-ordinate changes in customer environments per customer strategy RESPONSIBILITIES Service Planning Technology Change Management Contractual and Financial Control Service Governance Problem and Incident Management Issue and Risk Management Escalation Management Best Practice Advice and Recommendations Business Development and Renewals Customer Satisfaction Provide leadership motivation and direction Career Level - IC4 Responsibilities Technical Account Manager TAM Our Team Customer Success Services CSS enable organizations to leverage their Oracle investments to extend into the cloud with greater value choice and confidence Oracle delivers enterprise-grade end-to-end managed cloud services across its broad portfolio of business applications middleware database and hardware technologies Customer Success Services CSS has industry-leading expertise with the highest customer satisfaction to support customer business every step of the way Part of our growth strategy we are recruiting an experienced Technical Account Manager TAM with extensive service delivery operations background with Oracle products Our Ideal Candidate Our ideal candidate will typically be expected to demonstrate the following attributes Good understanding on SaaS ERP and experience with Finance domain knowledge Good technical skills in Oracle Database and in Fusion Applications Knowledge experience in Oracle SaaS based applications Understanding of Technical architecture and cloud architecture Should have a strong customer facing skills Ability to multitask maintain composure in high-stress high-visibility situations and change priority as needed to accommodate a very dynamic business Work in rotation Shifts Excellent team player willing to learn new technologies problem-solving skills Strong organization skills detail oriented communication skills University degree with post graduate technical or management qualifications or other relevant experience OCI Certified ITIL Foundation Certification in IT Service Management PMP Your Qualifications The candidate should have 11 years of experience in Oracle products including Technical Functional and Project Program Management experience and have a track record in delivering large-scale global Application or infrastructure database projects High commitment with his her customers is must The role will be based in Bangalore Hyderabad Delhi Your Responsibilities Key tasks include but are not limited to the following SCOPE Manage service delivery activities for customer s diversified set of Oracle Products deployed on Cloud On-Premises Represent as a single point of contact between customer Oracle Manage the service delivery through virtual team of resources Serve as a product specialist and adviser on HCM and collaborate with other teams as needed Establish priorities Service growth plans for customers aligned to Oracle s Cloud Strategy Work on improvement initiatives as required ACCOUNTABILITIES Review existing services contracts and understand the scope thoroughly Generate manage service delivery plan key deliverables marshal resources as required RACI risks issues and dependencies according to Oracle standards Deliver upgrade projects within time scope and budget Deliver regular business and operational reviews to key business stakeholders Manage and co-ordinate changes in customer environments per customer strategy RESPONSIBILITIES Service Planning Technology Change Management Contractual and Financial Control Service Governance Problem and Incident Management Issue and Risk Management Escalation Management Best Practice Advice and Recommendations Business Development and Renewals Customer Satisfaction Provide leadership motivation and direction Qualifications Career Level - IC4 About Us As a world leader in cloud solutions Oracle uses tomorrow s technology to tackle today s challenges We ve partnered with industry-leaders in almost every sector-and continue to thrive after 40 years of change by operating with integrity We know that true innovation starts when everyone is empowered to contribute That s why we re committed to growing an inclusive workforce that promotes opportunities for all Oracle careers open the door to global opportunities where work-life balance flourishes We offer competitive benefits based on parity and consistency and support our people with flexible medical life insurance and retirement options We also encourage employees to give back to their communities through our volunteer programs We re committed to including people with disabilities at all stages of the employment process If you require accessibility assistance or accommodation for a disability at any point let us know by emailing or by calling 1 888 404 2494 in the United States Oracle is an Equal Employment Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability and protected veterans status or any other characteristic protected by law Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law