Customer Insights Manager
1 week ago
Job Description Customer Insights Manager This role at MOSAIC Wellness is for a Customer Insights Manager who will be crucial in shaping our customer experience. You'll serve as the source of truth for understanding customer needs, preferences, and concerns, using these insights in a highly cross-functional capacity to implement improvements and significantly enhance the overall experience and Net Promoter Score (NPS). Key Responsibilities - Feedback Collection: Collect customer feedback and inputs from various channels, including conversations, surveys, and online media. - Data Analysis: Analyze data to derive patterns and identify areas for improvement. - Actionable Insights: Translate findings into actionable insights and concrete areas for enhancement. - Cross-Functional Collaboration: Collaborate with various functional teams to prioritize and implement identified changes. - Impact Monitoring: Monitor the impact of implemented changes and iterate as necessary to ensure continuous improvement. Qualifications - 2+ years of experience, preferably in a startup environment. - Experience in customer insights, Voice of Customer (VOC) roles, and customer research is a plus. - A customer-first mindset with a deep understanding of customer behavior and the ability to translate core customer insights into actionable improvements. - Strong analytical skills with the ability to interpret data, draw insights, and make informed decisions using visualization and analytical tools. - Ability to thrive in a fast-paced, dynamic environment and drive results. - Demonstrated bias for action, ownership mentality, and determination to overcome challenges and achieve goals.
-
Manager- Customer Insights and Research
3 weeks ago
Kolkata, Mumbai, India Wadhwani Foundation Full timeJob Description We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this pivotal role, you will focus on deeply understanding and capturing customer needs, behavior, and feedback through structured research and surveys for all Wadhwani Foundation products. Your insights will directly influence our product...
-
Marketing and Customer Insight Manager
2 weeks ago
Mumbai, India The Sleep Company Full timeAbout The Sleep Company We are India’s fastest-growing comfort-tech brand, redefining the science of sleep through innovation, design, and deep consumer understanding. We aim to build a world’s best comfort tech brand by solving real problems with science backed comfort. We are looking for a passionate, fast-thinking, insight-obsessed CMI Manager to join...
-
Insights Manager
3 weeks ago
Mumbai, India Antal International Full timeAbout Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands. Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
4 weeks ago
Mumbai, India Antal International Full timeAbout Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands. Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
2 weeks ago
Mumbai, India Antal International Full timeAbout UsWe are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role OverviewWe are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
3 weeks ago
Mumbai, India Antal International Full timeAbout Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
2 weeks ago
Mumbai, India Antal International Full timeAbout Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
2 weeks ago
Mumbai, India Antal International Full timeAbout Us We are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role Overview We are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Insights Manager
2 weeks ago
Mumbai, India Antal International Full timeAbout UsWe are one of India’s leading lifestyle retailers in the footwear and fashion space, offering a diverse portfolio of homegrown and international brands.Role OverviewWe are seeking a strategic and hands-on Insight Manager to lead customer and business analytics initiatives. This role will be at the heart of data-driven decision-making — shaping...
-
Customer Success Associate
2 weeks ago
Vidyavihar, Mumbai, Maharashtra, India Konnect Insights Full time**COMPANY PROFILE** Konnect Insights, is a leading SaaS provider for customer experience management offering an all-in-one platform for Social Listening + Online Reputation + Social CRM + Social Analytics + Social Publishing + Surveys + Dashboards / BI Tools + Crisis Management. The platform unifies marketing, analytics and customer service so that...
