Manager- Customer Insights and Research

5 days ago

Kolkata Mumbai, India Wadhwani Foundation Full time

Job Description We are seeking a highly motivated Manager for Customer Insights and Research to join our product team. In this pivotal role, you will focus on deeply understanding and capturing customer needs, behavior, and feedback through structured research and surveys for all Wadhwani Foundation products. Your insights will directly influence our product development and program enhancements, ensuring that our offerings remain responsive, impactful, and truly customer-centric. Key Responsibilities - Customer Research & Insights: - Design, conduct, and analyze comprehensive qualitative and quantitative research studies, including surveys, interviews, and user feedback sessions, for all products of Wadhwani Foundation. - Identify crucial customer needs, pain points, and preferences, and meticulously analyze user behavior to directly support product development and continuous improvement. - Compile complex research findings into clear, concise, and actionable insights for various cross-functional teams. - Survey Design & Execution: - Identify and develop highly effective survey instruments meticulously tailored to specific research goals. - Oversee the end-to-end execution of surveys, diligently ensuring high response rates and impeccable data integrity. - Manage and analyze survey data to uncover meaningful trends and drive actionable insights. - Stakeholder Collaboration: - Work closely and collaboratively with product managers, designers, engineers, and program teams to seamlessly integrate research findings into product and service enhancements. - Clearly and persuasively communicate complex research insights and recommendations to internal stakeholders through impactful presentations, detailed reports, and intuitive dashboards. - Data Management & Reporting: - Maintain organized and meticulous records of all research data, ensuring absolute accuracy and confidentiality. - Prepare detailed and insightful research reports that highlight critical insights, emerging trends, and strategic recommendations. - Continuous Improvement: - Continuously refine research methodologies and tools to significantly enhance their accuracy, reliability, and overall effectiveness. - Stay thoroughly informed about the latest best practices in research methodologies and analytics tools, actively implementing innovations as appropriate. Qualifications - Education: Bachelor's degree in Business, Social Sciences, Psychology, Market Research, or a related field. - Experience: Proven experience in conducting qualitative and quantitative research or customer insights within product-focused organizations or leading market research organizations. Skills - Research Tools: Proficiency in survey design tools (e.g., SurveyMonkey, Wufoo, Qualtrics) and analytical tools (e.g., Excel, SPSS, R). - Data Visualization: Familiarity with data visualization tools to present insights effectively. - Analytical Acumen: Exceptional analytical skills, meticulous attention to detail, and a strong ability to interpret complex datasets to derive meaningful conclusions.

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