Executive - Persistency

2 weeks ago


Thāne, Maharashtra, India Tata AIA Life Insurance Full time
Job Description

A. Position Overview

Position Title

- Executive

Department

- Business Conservation

Level/ Band

- 201

B. Role Summary

- Drive renewal collection and Manage control/implement business conservation for Banca Partner including policy reinstatement process.
- Ensure smooth functioning of operational activities of Autopay and other related processes.
- Resolve customer queries and grievance related to collections

C. Organizational Relationships

Reports to

- Senior Manager

Supervises

- NA

D. Job Dimensions

Geographic Area Covered

- HO PAN INDIA

Stakeholders Internal

- Branches
- Operations
- Sales Team
- Finance
- Vendor Management
- IT
- Audit

External

- Web aggregator
- Digital Business partner (DBU)
- Banca Partners

E. Key Result Areas

Renewal Collections

- Digital Business Partner/Banca/Premium collection management
- Drive renewal collections with Channel and Partners
- Drive Call center for renewal collection
- Achieve renewal collection target for organization
- Drive specific campaign for renewal collections
- Analyze portfolio and drive collection on targeted base
- Data to be interpreted for further action
- To engage with HNI customer for renewal collection and query resolution
- Resolve customer queries and grievance related to collections
- Reviewing collection strategy for better output
- Support collection MIS management

Partner Engagement

- Drive renewal collection through partner and internal sales team
- Provide data analysis and red flag areas to improve on renewal collections
- Effective engagement with channel partner hierarchy like branches, banca assurance managers, cluster heads, regional heads
- Support on customer grievance and queries
- Support partner collections team

Internal Stake Holders

- Handling of customer & sales queries
- Invoice Processing through vendor management / finance
- Support IT development for system enhancement
- Process review in accordance with audit and regulatory compliance guidelines
- Ensure effective handling and timely resolution of key customer queries with a view to bring about customer satisfaction
- Review system changes for process improvement
- Preparation of presentation on process/ subject as per management requirement

G. Skills Required

Type of Skills

Essential

Desired

Technical Skills

- Database management X
- Data Interpretation X
- Data Base Control Through MS Excel / MS Access X
- SQL KNOWLEDGE X

Behavioral Skills

- Interpersonal X
- Communication X
- Creative thinking X
- Supervising/Leadership X
- Teamwork X
- Influencing X
- Relationship Building X
- Decision making X

H. Incumbent Characteristics

Essential

Desired

Qualification

- Graduate
- Post Graduate

Experience

- Knowledge on collection process
- Minimum 3 - 4 year experience on renewal collections process
- 2- 3 year Experience to manage external stakeholders
- Knowledge on Insurance process and industry

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