Analyst - Hr Operations

JLL empowers you to shape a brighter way Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward About JLLFor over 200 years JLL NYSE JLL a leading global commercial real estate and investment management company has helped clients buy build occupy manage and invest in a variety of commercial industrial hotel residential and retail properties A Fortune 500xc2xae company with annual revenue of 23 4 billion and operations in over 80 countries around the world our more than 112 000 employees bring the power of a global platform combined with local expertise Driven by our purpose to shape the future of real estate for a better world we help our clients people and communities SEE A BRIGHTER WAYSM JLL is the brand name and a registered trademark of Jones Lang LaSalle Incorporated For further information visit What this job involves Resolve Tier 1 queries and transactions related to core HR processes Maintaining data on Location Creation Data Correction transaction rescinds and System Security requests etc in Workday Demonstrate high proficiency in HR processes and standard operating procedures with ability to resolve complex queries Working with and assisting global employee HR users from APAC EMEA AMR Manage Global compensation audits and reports Communicate and distribute processes policies and other relevant documentation to employees needed to resolve the query issue Managing semi-functional issues in Workday and EIB Validations and Mass uploads Manage One-time payments bulk uploads and comp requests Managing Coordinating queries on Case management tool Service now effectively Assist SME Sr SME with building and maintenance of a Knowledgebase for Case Management Active participation on any new transitions and documents creation Assist with data correction or escalate to SME Sr SME specifically for issues that cannot be resolved through self-service Managing semi-functional issues in Workday and act as a bridge between Tier 1 Tier 2 technical teams Update Review SOPs and Process Maps on a regular basis based on new inputs changes updates in any of the existing processes Quality Check on the Key Critical transactions processed by team as defined in the Quality framework Ability to identify and escalate complex queries to appropriate stakeholders Adhere to agreed KPIs KRAs SLAs and customer service standards Managing client calls with the Global process partners on a regular basis and ensures required documentation Ability to challenge the status quo and implement process improvements to enhance the end user and HR partner experience Key Skills Understanding or Knowledge of HR fundamentals practices and procedures Strong written and verbal communication skills Previous experience in a Workday HR environment preferred or similar HR ERP desirable Knowledge of Case Management tool ServiceNow an added advantage Knowledge on MS Office Suite skills Word Excel Outlook with good command on Excel PowerPoint and Word Bachelors Masters degree in Human Resources or Personnel Management 1-2 years of experience in HR or client services role preferred Comfortable to work in Global shift timing Sound like you In this role your key responsibilities will include Highly Organized and Self-motivated Highly Employee and Customer centric Strong team player willing to learn and share experiences with other team members Attention to detail and ability to work towards tight deadlines Result oriented and Proactive in achieving results Ability to manage competing priorities and multiple stakeholders Highly Flexible and Adaptable to conditions and business requirements What we can do for you At JLL We make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment We will empower your ambitions through our dedicated Total Rewards Program competitive pay and benefits package Location On-site Gurugram HRScheduled Weekly Hours 40If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements Were interested in getting to know you and what you bring to the table JLL Privacy NoticeJones Lang LaSalle JLL together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services We take our responsibility to protect the personal information provided to us seriously Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons We will then delete it safely and securely For more information about how JLL processes your personal data please view our For additional details please see our career site pages for each country For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy Jones Lang LaSalle JLL is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and or overall selection process you may contact us at This email is only to request an accommodation Please direct any other general recruiting inquiries to our page I want to work for JLL