Senior Operations Manager
4 weeks ago
Job Description Description About the job: Senior Operations Manager, Contact Centre will be responsible for overseeing the overall operations of the contact centre, ensuring a high level of customer service, operational efficiency, and team performance. This role involves managing a team of managers and supervisors, developing strategies to enhance customer experience, and implementing best practices to drive productivity and business Managing day-to-day operations and ensuring smooth workflow. - Support the operations in planning and implementing strategies to optimize processes and improve efficiency. - Coordinate with various departments to streamline operations and resolve any issues. - Supervise and provide guidance to team members to ensure tasks are completed accurately and on time. - Monitor key performance indicators (KPIs) and implement corrective actions as needed to meet targets. (internal and external). - Assist in the development and implementation of operational policies and procedures. - Handle escalated customer inquiries or complaints and ensure timely resolution. - Conduct regular performance evaluations and provide feedback to team members. - Collaborate with other departments to implement new initiatives or projects. - Maintain accurate records and documentation related to Minimum 8 years of experience in operations. - Should be familiar with contact centre Minimum of 8 years of experience in operations or related roles. - Strong leadership and managerial skills. - Excellent communication (English and Hindi) and interpersonal skills. - Analytical mindset with the ability to solve problems and make data-driven decisions. - Proficiency in Microsoft Office suite, including Excel, Word, and PowerPoint. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Attention to detail and a commitment to accuracy. - Flexibility to adapt to changing priorities and requirements. - Experience in the retail or service industry is a plus. - Required inbound and outbound CC experience (ref:iimjobs.com)
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TPRM Senior Manager
7 days ago
India Cubical Operations LLP Full timeJob Description – TPRM Senior Manager (Qatar Travel Requirement)Role: Senior Manager – Third-Party Risk Management (TPRM) Location: Qatar (Frequent travel to/from India) Base Location: India (Work from India when not travelling) Experience: 7+ years Early joiners preferredRole OverviewWe are looking for a highly experienced TPRM Senior Manager who will...
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TPRM Senior Manager
7 days ago
India Cubical Operations LLP Full timeJob Description – TPRM Senior Manager (Qatar Travel Requirement) Role: Senior Manager – Third-Party Risk Management (TPRM) Location: Qatar (Frequent travel to/from India) Base Location: India (Work from India when not travelling) Experience: 7+ years Early joiners preferred Role Overview We are looking for a highly experienced TPRM Senior Manager who...
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Senior Operations Manager India
2 weeks ago
india Chronos Consulting Full timeJob Description India Vacancy – Senior Operations Manager Location – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that all projects...
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Senior Operations Manager India
7 days ago
india Chronos Consulting Full timeJob Description India Vacancy – Senior Operations Manager Location – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that all projects...
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Senior Hospital Operations Manager
2 weeks ago
india Refining Skills Academy Full timeSenior Hospital Operations Manager Location: Muddenahalli, Chikkaballapur, Karnataka Experience: 812 years in hospital operations (minimum 3 years in a senior role) Qualification: Masters in Hospital Administration / Healthcare Management / MBA (Healthcare preferred) Employment Type: Full-time | 6-day workweek Immediate Joining PreferredWhy Join Us?SMSIMSR...
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Senior Operations Manager
1 week ago
pune, India beBeeOperations Full timeJob Title: Senior Operations ManagerWe are seeking an experienced Senior Operations Manager to drive business growth and excellence through efficient order management, effective customer communication, and meticulous data entry.Manage customer orders from initiation to fulfillment.Provide timely pricing and delivery information, enter orders into ERP...
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Senior Manager
5 days ago
Bengaluru, India Cushman & Wakefield Full timeJob Description Job Title Senior Manager - Operations Job Description Summary Job Description Job Posting Title Market appropriate job title Senior Manager - Operations Job Description Summary Purpose of the role in 1-2 sentences Responsible for various account operation management , client management, vendor management and managing P & L for the respective...
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Senior Manager Marketing Operations
3 days ago
India ZoomRx Full timeSenior Marketing Operations & Analytics Manager, Life Sciences Location: Remote/Hybrid Who is ZoomRx? ZoomRx is a rapidly growing life science market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical...
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Senior Manager
3 days ago
India ZoomRx Full timeSenior Marketing Operations & Analytics Manager, Life Sciences Location: Remote/Hybrid ZoomRx is a rapidly growing life science market research and consulting company founded upon the belief that there is important work to be done at the intersection of data, healthcare, and technology. We help some of the world’s biggest biopharmaceutical companies answer...
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Senior Manager Operations
2 weeks ago
Pune, Maharashtra, India Highrise Solutions LLP Full time ₹ 12,00,000 - ₹ 36,00,000 per yearJob Description:BASIC PURPOSE:The Senior Manager – Operations (BPS) will be responsible for leading and managing end-to-end business process operations to ensure seamless service delivery, operational excellence, and client satisfaction. The role focuses on driving performance across multiple projects or client accounts, optimizing processes for efficiency...
