Senior Operations Manager
2 days ago
Job Description Description About the job: Senior Operations Manager, Contact Centre will be responsible for overseeing the overall operations of the contact centre, ensuring a high level of customer service, operational efficiency, and team performance. This role involves managing a team of managers and supervisors, developing strategies to enhance customer experience, and implementing best practices to drive productivity and business Managing day-to-day operations and ensuring smooth workflow. - Support the operations in planning and implementing strategies to optimize processes and improve efficiency. - Coordinate with various departments to streamline operations and resolve any issues. - Supervise and provide guidance to team members to ensure tasks are completed accurately and on time. - Monitor key performance indicators (KPIs) and implement corrective actions as needed to meet targets. (internal and external). - Assist in the development and implementation of operational policies and procedures. - Handle escalated customer inquiries or complaints and ensure timely resolution. - Conduct regular performance evaluations and provide feedback to team members. - Collaborate with other departments to implement new initiatives or projects. - Maintain accurate records and documentation related to Minimum 8 years of experience in operations. - Should be familiar with contact centre Minimum of 8 years of experience in operations or related roles. - Strong leadership and managerial skills. - Excellent communication (English and Hindi) and interpersonal skills. - Analytical mindset with the ability to solve problems and make data-driven decisions. - Proficiency in Microsoft Office suite, including Excel, Word, and PowerPoint. - Ability to multitask and prioritize tasks effectively in a fast-paced environment. - Attention to detail and a commitment to accuracy. - Flexibility to adapt to changing priorities and requirements. - Experience in the retail or service industry is a plus. - Required inbound and outbound CC experience (ref:iimjobs.com)
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Director - Operations Senior Manager
4 weeks ago
Pune, India Deutsche Bank Full timeJob Description Position Overview Job Title: DWS - Senior Team Manager Operations Head of Illiquid Asset Operations India Corporate Title: Director or Vice President Location: Pune/ Bangalore, India Working Hours: Full-time Role Description DWS Group (DWS) with over of assets under management (as of 30 June 2025) aspires to be one of the world's leading...
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Noida, Pune, India Mufg Pension Market Services Full timeJob Description Key Accountabilities and main responsibilities Strategic Focus - Thought leadership and Continuous Improvement: Identify opportunities for automation / process improvements and implement changes to enhance team efficiency - Project Management: Lead cross-functional initiatives to streamline fund administration processes - Support senior...
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Senior Operations Manager India
5 days ago
india Chronos Consulting Full timeJob Description India Vacancy – Senior Operations Manager Location – Mumbai, Indian candidates only Must have a background in Shutdowns, Maintenance, TAR The Senior Operations Manager is accountable for all aspects of Operations and Project execution for the Company. Including provision of the necessary support and guidance to ensure that all projects...
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Senior Manager-Operations
1 week ago
India Sagility Full time ₹ 15,00,000 - ₹ 25,00,000 per yearAbout SagilitySagility combines industry-leading technology and transformation-driven BPM services with decades of healthcare domain expertise to help clients draw closer to their members. The company optimizes the entire member/patient experience through service offerings for clinical, case management, member engagement, provider solutions, payment...
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Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra TP Full timeWe’re Hiring at Teleperformance! ✨ Role: Senior Manager – Operations Location: Malad, MumbaiWe’re looking for a strategic and experienced Senior Operations Manager to lead our Trust & Safety customer support function. This role focuses on managing sensitive customer interactions, fraud prevention, account integrity, and escalations in a high-trust...
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Training Delivery Manager
4 weeks ago
Hyderabad, India Google Operations Center Full timeJob Description Join Us! At Google Operations Center we help Google users and customers solve problems and achieve their goalsall while enjoying a culture focused on improving continuously and being better together. We work hard, we play hard, and we want you to join us! Role Overview The Ads Domain Training lead is responsible for designing, developing, and...
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Senior Team Manager Operations
1 week ago
Pune - Business Bay, India Deutsche Bank Full time ₹ 1,20,000 - ₹ 3,00,000 per yearDirector - Operations Senior Manager Job Description: Job Title: DWS - Senior Team Manager Operations – Head of Illiquid Asset Operations India Corporate Title: Director or Vice President Location: Pune/ Bangalore, India Working Hours: Full-time Role Description DWS Group (DWS) with over of assets under management (as of 30 June 2025)...
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Senior Operations Manager
4 weeks ago
Mumbai, Maharashtra, India, Maharashtra TP Full timeWe’re Hiring at Teleperformance! ✨ Role: Senior Manager – Operations Location: Malad, MumbaiAre you ready to take your career to the next level? Teleperformance is looking for an experienced Senior Manager – Operations. If you have expertise in managing large-scale international operations, especially in the Travel process domain, that will be a...
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Senior Operations Manager
3 days ago
Pune, Maharashtra, India Excelr Edtech Pvt Ltd Full time ₹ 10,00,000 - ₹ 15,00,000 per yearAbout ExcelR:ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India's fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving...
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India CCS Global Tech Full timeWe're Hiring: Senior Manager / Director of Operations Location: Remote (Working EST hours: 6:30 PM – 3:30 AM IST) Company: CCS Global Tech Are you a strategic business operations leader ready to drive excellence in IT Services & Staffing We are seeking an experienced Senior Operations Manager / Director of Operations to lead and optimize internal business...
