Conversion & Visa Officer

Job Description: As a Conversion & Visa Officer, you will play a pivotal role in supporting Regional Heads / their proxies across different territories in converting applications to paid students. This role requires a dynamic individual with strong communication skills, both written and spoken and a keen attention to detail. Operating in a desk-based environment, you will collaborate closely with Sales teams (or as designated) to ensure a smooth transition of potential students to enrolment phase, and beyond. You will be ensuring a connected and seamless experience for prospective students throughout their journey. As a valuable member of a high-performing team, you will contribute to the overall effective service delivery by providing top-quality admissions support to applicants, agents, and academic decision-makers, all while adhering to established standards. This dynamic role encompasses various tasks related to university admissions. Duties and Responsibilities: - Maintain a Healthy Pipeline: - Pipeline drill with BD and their agents to discuss application status. Conduct regular checks to ensure applications are progressing within expected timelines and address any delays. - Ensure the application pipeline is accurate and up to date, with correct statuses (change stages without waiting for BDs (but after taking inputs from them); to avoid delay in application processing and adherence to processes by BDMs - Support Application Progression: Collaborate with BDMs to ensure every application moves smoothly through the process and reaches the visa stage. - Assist the BD Teams for release of offers, interview links, delays from Admission / Visa teams or for any other application related issues involving Admissions/Visa teams - Close previous intake applications: Follow up with BD Teams for closure of past intake applications - Provide CRM/refresher training to new joiners or agents if required - Document Collection & Follow-ups: - Engage with agents/students for pending documents to facilitate conversion from COL to UCOL - Engage with agents / students to ensure collection of visa documents as per the regional checklist - Uploading documents – CO may upload the documents to help BDMs while they travel. Documents received on email are recommended - Regular calling to agents/students for documents follow up on COL/Visa stage - Assessment of documents at Visa stage: - Ensuring all documents are received as per the regional checklist - Conduct a detailed assessment of documents at Visa stage for correctness as per the visa requirements of their territories - Forward the documents to the Compliance team for final review and coordinate for release of Visa letter - Deadline communication: regular forwarding of deadlines to agents and BD Team to ensure timely submission of application and documents - Updating Notes on CRM, post conversation with agent/student with a summary - Pipeline Tracking & Reporting: Monitor pipeline progress for each brand and team member, generate reports, and share insights with RMs and Heads. - Communication: Ensure all important updates or new communications are promptly shared with BDMs if not already communicated by DMs or Heads. - Maintain a follow up on the refund cases raised by the BD teams - Innovative approach: predicting issues, resolving issues with a proactive approach. Essential Criteria: - Undergraduate/bachelor's degree or equivalent. - Experience in Overseas Education industry - Strong attention to detail. - Excel and data statistics tools such as pivot table or v-lookups - Excellent communication skills, both written and spoken in English. - Ability to manage a diverse workload independently and as part of a team. - Enjoys following and improving processes. - A cool and calm temperament - Ability to multitask and handle pressures Desirable Criteria: - Knowledge of CRM s/w such as Zoho or SalesForce - Experience of working or studying abroad