Operations Head

4 weeks ago

Gurgaon Haryana, India Fitelo Full time

Job Title Head Operations Location Gurgaon Job Full-Time About Fitelo Fitelo is a fast-paced Indian D2C Health-tech startup looking to hire senior talent It is an AI powered online platform for weight loss and chronic disease management The company was founded with a vision to help customers take the healthier route by eating right staying active and building healthy habits It has grown exponentially with strong unit economics and is now looking to expand its team across multiple roles About the Role We re looking for a Senior Operations Leader who can build scale and lead the entire backend engine of our D2C business - spanning procurement warehousing logistics inventory management and customer experience You ll be responsible for turning complexity into order - designing scalable systems that can handle rapid growth while keeping customers happy and costs in check Specifically this role will involve End-to-End Operations Leadership Oversee procurement warehousing logistics order fulfillment and customer service Process Design Scale Create document and optimize SOPs for supply chain dispatch and reverse logistics Inventory Supply Planning Manage forecasting stock health and reorder cycles across multiple SKUs and channels Vendor Partner Management Negotiate and manage 3PLs courier partners and packaging suppliers for cost and SLA optimization Customer Experience Drive post-purchase excellence - oversee response time refunds and complaint resolution metrics Technology Automation Partner with tech product teams to enhance operations through tools like Shopify Unicommerce Gorgias or ERP integrations Data Insights Track KPIs such as fulfillment SLAs cost per order NPS and order accuracy - and continuously improve them Team Building Lead and mentor an existing ops team warehousing logistics customer support to create a culture of ownership and performance Compliance Quality Ensure all legal procurement and logistics compliances are met maintaining Fitelo s reputation for reliability Ideal candidate will have 8 12 years of experience managing end-to-end operations in D2C FMCG or e-commerce environments Has scaled a D2C brand or business unit - built systems from scratch or optimized for 10x growth Strong understanding of fulfillment inventory management 3PL and customer operations Analytical structured and data-driven can use numbers to improve process efficiency Excellent communication and cross-functional collaboration skills Tier-1 education Engineering or MBA preferred Hands-on operator with a roll-up-your-sleeves startup mindset Qualification Bachelor s degree in Engineering Business Operations Management or a related field A Master s degree MBA is preferred but not mandatory

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