Gm - Active Operations

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership It is India s leading telecom service provider The Company provides pan India Voice and Data services across 2G 3G and 4G platform With the large spectrum portfolio to support the growing demand for data and voice the company is committed to deliver delightful customer experiences and contribute towards creating a truly Digital India by enabling millions of citizens to connect and build a better tomorrow The Company is developing infrastructure to introduce newer and smarter technologies making both retail and enterprise customers future ready with innovative offerings conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence The Company is listed on National Stock Exchange NSE and Bombay Stock Exchange BSE in India We re proud to be an equal opportunity employer At VIL we know that diversity makes us stronger We are committed to a collaborative inclusive environment that encourages authenticity and fosters a sense of belonging We strive for everyone to feel valued connected and empowered to reach their potential and contribute their best VIL s goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our Values of Passion Boldness Trust Speed and Digital Consequently our recruiting efforts are directed towards attracting and retaining best and brightest talents Our endeavour is to be First Choice for prospective employees VIL ensures equal employment opportunity without discrimination or harassment based on race colour religion creed age sex sex stereotype gender gender identity or expression sexual orientation national origin citizenship disability marital and civil partnership union status pregnancy veteran or military service status genetic information or any other characteristic protected by law VIL is an equal opportunity employer committed to diversifying its workforce Role Central Governance-Data Ops Job Level Designation M3 Function Department Central Operations Group-Active Operations Location Mumbai Job Purpose The role will be responsible for driving effective operations of Packet Core network handling data services base network for IMS services as well as IOT M2M Enterprise Mobility Services with strong governance monitoring of the defined KPI SLAs and to fulfill the key demands as per the business requirements To Collaborate with SNOC MS-Partners OEM s Circle Planning various inter-functional teams with the objective to ensure timely systematic execution of tasks resolution of escalated issues Network elements involved As per deployment GGSN GW PCRF DNS CGNAT Collector SGSN MME Gi DNS Firewall Vo-WiFi Core nodes EPDG AAA Enterprise M2M IOT platforms including IP elements Leaf Spine Switches Routers installed either in Baremetal or Cloud environment Key Result Areas Accountabilities Driving OEM Care support support SNOC circle for case closure for outages repetitive faults Analyze incidences involve in design related re-engineering of solution in improving system availability Decision on maintenance upgrade and FNI First Node Implementation Change request approval for Service affecting and Service threatening operational changes Operational processes review adopt and implement process changes Providing support involving multiple stakeholders - NOC OEM or Planning team for critical issues activities and customer escalations driving it towards conclusion Provide direction guidance support for CDR IPDR related issues meeting any compliance requirements Managed Services and OEM governance to support circles for ongoing recurring issues Analyze spare requirement basis fault trends and share to planning team for procurement AMC Opex guidance to circles process renewals in co-ordination with commercial team Arranging solution from Vendor on operational revenue leakage related concerns raised by RA CS teams and Circle teams Initiate competency building programs for operational teams basis requirements On-boarding SNOC and circle teams on changes in operational model basis organizational needs Drive circle and SNOC for roll-out of new changes improvements upgrades on Live nodes based on CODE and vendor recommendations Trigger planning team to resolve operational challenges related to product or solution Core Competencies Knowledge Experience Should have prior experience of working in Packet Core Operations domain and managing various portfolios Experience on cloud infrastructure related technologies will be added advantage Experience on implementing mass projects Good Knowledge of Packet Core Vo-WiFi Platforms along with call flow Extensive knowledge of telecom and IP domain Having sound knowledge of Enterprise IOT M2M domain to manage Enterprise related activities Should have strong experience on working with strategic partners and managing MS NOC teams Must have technical professional qualifications BE B Tech in Electronics Communication CCNA CCNP Cloud related certification would be added advantage Good stakeholder-management skills Effective communication and inter-personal skills Proactive in approach with positive attitude Years of Experience 15 years of experience Industries to look from Telecom Experience in any TSP or any Telecom OEM or Telecom with IT Ideal Organizations to look from Cisco Nokia Huawei Ericsson ZTE Mavenir or any Telecom Service Provider Direct reports M2 3 Direct Reports- Data Ops Vodafone Idea Limited formerly Idea Cellular Limited An Aditya Birla Group Vodafone partnership