Project/program Manager-ic4

Company Name VARITE India Private Limited About The Client A cloud computing company offers a platform for digital workflows enabling organizations to automate and streamline business processes The solutions include IT service management human resources customer service and security operations Designed to enhance efficiency and collaboration the platform digitizes and automates workflows for diverse organizational needs Headquartered in the United States the company is recognized for its innovative approach to workflow automation playing a significant role in the IT service management and business process automation space In 2018 Forbes magazine named it number one on its list of the world s most innovative companies About The Job The Expert Programs Delivery Coordinator owns the coordination and management of the Certified Workflow Architect programs offered by Client This role is specifically dedicated to the Certified Workflow Architect program though work on other Expert Programs could also occur The Expert Programs team takes a vested interest in the professional growth and success of each member of their Architect program cohort by ensuring a world-class learning experience This role requires in-depth knowledge of the ServiceNow architect persona related to customer and industry workflows Delivery Coordinators use their experience and expertise to guide learners to Client creative and scalable solutions that achieve superior outcomes This requires professionals who are agile creative have exceptional organizational and program management skills and who demonstrate confidence and command engagement Essential Job Functions Serve as the Delivery Coordinator for ServiceNow s Certified Workflow Architect program which includes but is not limited to Managing participation and student progress Leading or directing discussions towards program objectives Evaluating student progress and providing effective coaching as needed Reviewing final exam scores and feedback to ensure objectivity and behavioral focus suggested improvements Provide effective objective behavior-based coaching to expediate student growth Gather assess and report on program metrics Coordinate with and market to internal experts and stakeholders Work with the content creation team in creating effective and engaging materials to meet learning objectives Identify opportunities for improvement and drive improvement initiatives to completion Support the professional development of others through means of mentoring Ensure equity fairness and inclusivity for all programs Qualifications 8 years managing multiple large programs projects in enterprise environments or equivalent education experience 5 years experience across a variety of applications within the ServiceNow platform 3 years experience directly engaged in ServiceNow CRM industry workflow implementations Experience consulting instructing or facilitating one-on-one or in groups a plus Excellent project and program management and organization skills Experience in ServiceNow implementations and or application development Experience facilitating training or mentorship in demanding technical organizations Strong interpersonal and communication skills Ability to work collaboratively with a diverse group of stakeholders Current knowledge of effective learning and development methods including understanding of training trends and best practices An understanding and respect of diverse learning needs and communication styles which vary across countries regions and business units How to Apply Interested candidates are encouraged to respond submit their updated resumes and for additional job opportunities please visit Unlock Rewards Refer Candidates and Earn If you re not available or interested in this opportunity please pass this along to anyone in your network who might be a good fit and interested in our open positions VARITE offers a Candidate Referral program where you ll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE Experience Level Bonus Referral 0-2 years INR 5 000 2-6 years INR 7 500 6 years INR 10 000 About VARITE VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA UK CANADA and INDIA VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking Cloud Infrastructure Hardware and Software Digital Marketing and Media Solutions Clinical Diagnostics Utilities Gaming and Entertainment and Financial Services Equal Opportunity Employer VARITE is an equal opportunity employer We celebrate diversity and are committed to creating an inclusive environment for all employees We do not discriminate based on race color religion sex sexual orientation gender identity or expression national origin age marital status veteran status or disability status