Customer Service Executive

6 days ago

Mumbai, India Mantras2success Consultants Full time

Job Description Job Summary: We are looking for a customer-focused professional to handle voice-based customer service operations. The ideal candidate should possess strong communication skills, proficiency in handling customer queries across various platforms, and a commitment to delivering excellent service. Key Responsibilities: - Resolve customer queries and complaints in a timely and effective manner - Respond to customer inquiries through phone, email, live chat, and other digital channels - Maintain strong product knowledge to accurately explain features and benefits - Escalate complex issues to relevant teams and follow up for resolution - Support customers in navigating self-service tools and online platforms - Document customer interactions, feedback, and resolutions in the CRM system - Stay updated with company policies, procedures, and industry trends - Maintain a positive, professional attitude while ensuring customer satisfaction - Participate in training sessions to enhance service skills and knowledge Skills Required: client service, customer support, client servicing, crm, communication skills, microsoft office, multitasking, attention to detail, voice process, hindi, marathi, english

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