Executive - CRM

1 week ago

Bengaluru, India WOW Skin Science Full time

We’re Hiring: CRM & Retention Specialist | Bangalore (On-site) Experience: 1–3 years in CRM, retention, or lifecycle marketing 🛠 Tools: Klaviyo / CleverTap / MoEngage or similar platforms Key Responsibilities: CRM Setup & Optimization - Build and manage customer journeys (on Klaviyo / CleverTap / MoEngage) - Define and optimize lifecycle flows (welcome, cart abandon, reactivation, winback) - Segmentation logic & experimentation Platform & Agency Partnerships - Liaise with CRM tools' success teams for feature leverage - Work with external partners/agencies to manage campaigns, audits, etc. Campaign Execution & Growth - Execute weekly/monthly campaigns (email, SMS, WhatsApp) - Own retention metrics — repeat rate, LTV, churn rate Data & Analytics - Track flow performance (OR, CTR, CVR, revenue contribution) - Build dashboards / reports for team & leadership If interested, kindly submit your application on the link mentioned below: https://forms.gle/Kas9aeJhFJzS3hvZ6 /Jobs@buywow.in

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