15h Left Language Specialist

2 days ago

Noida, Uttar Pradesh, India Amazon Full time

Rosetta is a translation system which provides high-quality real time translations on MessageUs MU channel and enables Amazon Customer Service to resolve customers issues regardless of the language of the CSA or the customer With Rosetta Amazon can help customers in multiple regions solve their problems vs only supporting customers in the regions where a CSAs language is spoken especially during peak or unforeseen periods when CSAs who speak the customer s language may not be available Rosetta is a collection of core capabilities which include components such as custom Translation Memory TM Machine Translation MT and Machine Learning ML It is also an integrated experience with translation functionality embedded in MU interfaces and with customizable product add-ons such as Rosetta Translate Sentence Recommender SR and RosaLISA In the Consumer Vertical Rosetta is enabled for the EU NA and APAC regions covering 10 stores DE FR IT ES SE NL TR JP CA French US Spanish BR supporting Message Us channel while reducing email-Rosetta contribution as email is a deprecating channel The Rosetta Language Specialist LS team serves as the bridge between those involved in Rosetta tool development and those using Rosetta tool We identify translation errors through weekly audits and help mitigate its immediate impact through short-term fixes on Rosetta tool users in CS Rosetta Operations We escalate these errors to the development team for long term correction and tool improvement Additionally we also coach Rosetta CSAs on the basis of audits to improve their soft skills and share flyers for awareness on various Rosetta tool limitations and cultural knowledge to help CSAs work effectively with Rosetta Our team currently supports DE FR IT ES JP NA ES CA FR and BR Rosetta stores Key job responsibilities We support CS Rosetta Operations in delivering above the bar service to our customers while using Rosetta Contact us for LS support through our SIMs for Mining and analysis requests Culture and communication training requests Rosetta specific content creation requests Deep dives on Rosetta translation quality impact Other ad-hoc requests BASIC QUALIFICATIONS Graduate degree in any discipline Proficient in French and English Candidate must demonstrate language proficiency in all the following writing reading and comprehension Required language level C1 C2 Advanced Diploma PREFERRED QUALIFICATIONS Graduate degree in any discipline Proficient in French and English Candidate must demonstrate language proficiency in all the following writing reading and comprehension Required language level C1 C2 Advanced Diploma Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner

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