Soc Shift Supervisor-protective Services

About The Company Our client is a global professional services company with leading capabilities in digital cloud and security Combining unmatched experience and specialized skills across more than 40 industries we offer Strategy and Consulting Technology and Operations Services and Its Song - all powered by the world s largest network of Advanced Technology and Intelligent Operations centers Our 699 000 people deliver on the promise of technology and human ingenuity every day serving clients in more than 120 countries We embrace the power of change to create value and shared success for our clients people shareholders partners and communities The Role The SOC Shift Supervisor will be responsible for managing a team of SOC Operators who assess analyze and respond to global security incidents This role will oversee the execution of standard operating procedures and quality assurance When necessary the Shift Supervisor will need to demonstrate the ability to monitor cameras and alarms dispatch associated calls via telephone operate access control technology and provide general assistance to SOC Operators The Shift Supervisor will be required to partner with crisis management stakeholders and facilitate necessary escalations Specifically incidents may range from extreme weather conditions political instability crime terror civil unrest and other personnel issues In addition the Supervisor will be accountable for customer service tasks that provide critical information and assistance to travelers static employees and potential third partiesKey Responsibilities Manage a team of SOC Operators on multiple shifts supporting 24 7 365 Oversee the daily operations of the SOC This includes but is not limited to the following Training Shift Scheduling Time and Attendance Performance Achievement Career Development Leadership Briefings Conduct training and tabletop exercises as necessary for SOC operators to improve on SOC protocols operator proficiency and readiness Demonstrate expertise developing guidance procedures and review processes and workflows to create efficiencies Work collaboratively with the SOC and security team members to prepare for respond to and recover from all incidents and crisis events that may impact Communicate and disseminate information using established communication processes Ensure senior security management is apprised of all significant local and global events in real-time and documentation is maintained Liaise notify assist and direct external emergency personnel and internal resources as necessary Interface with security officers managers guard force facilities management and other operations support functions This position requires schedule flexibility Candidate must be willing to observe coach and communicate with all shifts and on weekends and holidays as necessary The Shift Supervisor will fulfill the role of a SOC Operator as needed which includes but is not limited to answering routine and emergency calls monitoring alarms and video equipment including fire alarms door alarms and duress alarms Perform other tasks and duties of a similar nature and scope as assigned Skills Required Preferred Skills Language Skills Bilingual English Hindi Professional Skill Requirements Great active listening skills Rapport building skills Patient and empathetic attitude Adaptability and flexibility Ability to analyze threats and envision potential or real time impact to operations Attention to detail excellent reading and writing abilities and highly effective communication skills Utilize sound judgement to determine actions required when dealing with employees Demonstrated analytical and problem-solving skills Must be flexible and possess the ability to function in highly stressful situations with changing priorities Proficient computer skills to include Microsoft Office applications e g Word Excel Outlook etc Mediate conflict with tact and diplomacy A dependable team player with business maturity enthusiasm and a positive attitude Highly motivated self-starting individual with ability to multi-task and manage to timelines Excellent customer service skills written oral communication skills Must be able to work with and protect highly confidential information Research and critical thinking skills for identifying collecting and evaluating data in order to draw logical and actionable conclusions Strong decision-making ability during emergency situations Demonstrated ability to drive organizational change change management Ability to influence and build strategic vision A working knowledge of security principles concepts and technologies Experience as an Accenture SOC Shift Supervisor is strongly preferred Qualifications Experience Bachelors degree A minimum of 2 years of experience in security operations or similar operations center A minimum of 2 years of experience working with Intrusion Detection Access Control CCTV systems and risk monitoring Minimum 2 year supervisory experience in a Security Operation or Command Center role Required Skills corporate security physical security video surveillance cctv global securityEducational Qualification Any graduateSep 20 2024Pay Rate1700000 - 1900000 INR Per Annum12 - 15 Years Exp 1 Vacancy