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[Urgent Search] AutoCAD Designer – Technical Support
4 weeks ago
Location: Near Western Express Highway Metro Station, Andheri East, Mumbai 400099, Maharashtra
Employment Type: Full-time
Work Experience: 2–5 years (Flexible depending on skills)
Salary: Negotiable
Work Mode: Work from Office
Joining: Immediate (Preferred)
About the Role
We are seeking a skilled AutoCAD Designer to join our technical support team. In this role, you will support our customers who have purchased CAD software from us, ensuring they get the maximum value from their investment. You will act as the first point of contact for troubleshooting, training, and providing expert guidance on CAD usage, installation, and updates.
Key Responsibilities
- Provide technical support to customers using our CAD software via phone, email, chat, and remote assistance.
- Assist clients with installation, activation, licensing, and upgrade of CAD software.
- Troubleshoot software errors, compatibility issues, and performance problems.
- Guide customers on AutoCAD design best practices, commands, and workflows to improve their productivity.
- Conduct online or onsite training sessions for customers as needed.
- Maintain accurate records of customer queries, issues, and resolutions in the support system.
- Escalate complex issues to the development/engineering team when necessary.
- Collaborate with the sales and product teams to share customer feedback for product improvements.
Qualifications & Skills
- Degree in Mechanical, Civil, Architecture, or related field.
- Proficiency in AutoCAD (2D & 3D design).
- Strong problem-solving and troubleshooting abilities.
- Excellent communication skills in English (both verbal and written).
- Customer service orientation with patience and empathy.
- Ability to manage multiple support requests and prioritise tasks effectively.
- Familiarity with other CAD software (e.g., AutoCAD, SolidWorks, Revit, etc.) is an added advantage.
Why Join Us?
- Opportunity to work with a leading CAD software company.
- Gain expertise in both CAD design and customer support.
- Collaborative and growth-focused work environment.
- Chance to directly contribute to customer satisfaction and long-term business success.
Company Description
Founded in 1997, Shiva Systems and Technologies Pvt. Ltd. (SSTPL) is a leading provider of CAD, CAM, BIM, GIS, and AI-powered engineering solutions. We serve industries such as Manufacturing, Construction, Infrastructure, Automotive, and Oil & Gas. With offices in Mumbai, Kolkata, Delhi, Bangalore, Hyderabad, Ahmedabad, Chennai, Vizag, and Bhubaneswar, we deliver not only advanced engineering software but also comprehensive technical support to help our clients achieve maximum value from their investments.
