AutoCAD Designer – Technical Support

4 weeks ago

Mumbai, India Shiva Systems and Technologies Pvt. Ltd. Full time

Location: Near Western Express Highway Metro Station, Andheri East, Mumbai 400099, Maharashtra

Employment Type: Full-time

Work Experience: 2–5 years (Flexible depending on skills)

Salary: Negotiable

Work Mode: Work from Office

Joining: Immediate (Preferred)


About the Role

We are seeking a skilled AutoCAD Designer to join our technical support team. In this role, you will support our customers who have purchased CAD software from us, ensuring they get the maximum value from their investment. You will act as the first point of contact for troubleshooting, training, and providing expert guidance on CAD usage, installation, and updates.


Key Responsibilities

  • Provide technical support to customers using our CAD software via phone, email, chat, and remote assistance.
  • Assist clients with installation, activation, licensing, and upgrade of CAD software.
  • Troubleshoot software errors, compatibility issues, and performance problems.
  • Guide customers on AutoCAD design best practices, commands, and workflows to improve their productivity.
  • Conduct online or onsite training sessions for customers as needed.
  • Maintain accurate records of customer queries, issues, and resolutions in the support system.
  • Escalate complex issues to the development/engineering team when necessary.
  • Collaborate with the sales and product teams to share customer feedback for product improvements.


Qualifications & Skills

  • Degree in Mechanical, Civil, Architecture, or related field.
  • Proficiency in AutoCAD (2D & 3D design).
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills in English (both verbal and written).
  • Customer service orientation with patience and empathy.
  • Ability to manage multiple support requests and prioritise tasks effectively.
  • Familiarity with other CAD software (e.g., AutoCAD, SolidWorks, Revit, etc.) is an added advantage.


Why Join Us?

  • Opportunity to work with a leading CAD software company.
  • Gain expertise in both CAD design and customer support.
  • Collaborative and growth-focused work environment.
  • Chance to directly contribute to customer satisfaction and long-term business success.


Company Description

Founded in 1997, Shiva Systems and Technologies Pvt. Ltd. (SSTPL) is a leading provider of CAD, CAM, BIM, GIS, and AI-powered engineering solutions. We serve industries such as Manufacturing, Construction, Infrastructure, Automotive, and Oil & Gas. With offices in Mumbai, Kolkata, Delhi, Bangalore, Hyderabad, Ahmedabad, Chennai, Vizag, and Bhubaneswar, we deliver not only advanced engineering software but also comprehensive technical support to help our clients achieve maximum value from their investments.

  • AutoCAD Designer – Technical Support

    4 weeks ago

    Mumbai, India Shiva Systems and Technologies Pvt. Ltd. Full time

    Location: Near Western Express Highway Metro Station, Andheri East, Mumbai , MaharashtraEmployment Type: Full-timeWork Experience : 2–5 years (Flexible depending on skills)Salary : NegotiableWork Mode : Work from OfficeJoining : Immediate (Preferred)About the RoleWe are seeking a skilled AutoCAD Designer to join our technical support team. In this...

  • AutoCAD Designer – Technical Support

    4 days ago

    Mumbai, Maharashtra, India Shiva Systems and Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Location:Near Western Express Highway Metro Station, Andheri East, Mumbai 400099, MaharashtraEmployment Type:Full-timeWork Experience: 2–5 years (Flexible depending on skills)Salary: NegotiableWork Mode: Work from OfficeJoining: Immediate (Preferred)About the RoleWe are seeking a skilledAutoCAD Designerto join our technical support team. In this role, you...

  • AutoCAD Designer – Technical Support

    4 weeks ago

    Mumbai, India Shiva Systems and Technologies Pvt. Ltd. Full time

    Location: Near Western Express Highway Metro Station, Andheri East, Mumbai , Maharashtra Employment Type: Full-time Work Experience : 2–5 years (Flexible depending on skills) Salary : Negotiable Work Mode : Work from Office Joining : Immediate (Preferred) About the Role We are seeking a skilled AutoCAD Designer to join our technical support team. In...

  • Autocad Designer

    2 weeks ago

    Mumbai, Maharashtra, India Aforeserve Ltd Full time ₹ 5,00,000 - ₹ 15,00,000 per year

    Company DescriptionAforeserve.Com Ltd. is a single point support and services provider for OEM, ODM, SI, and CIOs in the ICT industry. The company covers a range of ICT assets over their life-cycle across brands, platforms, and technologies, enabling customers to efficiently serve their end-users.Role DescriptionThis is a full-time on-site role for an...

  • AutoCAD Designer

    13 hours ago

    Mumbai, Maharashtra, India Ramyoz Solutions Full time ₹ 4,82,419 - ₹ 4,86,419 per year

    Job Title: AutoCAD DesignerLocation: Mira Road, MumbaiCompany: Bio SPNEmployment Type: Full-Time (On-site)Welcome to Bio SPNAt Bio SPN, we help customers achieve better production results with smart, integrated processes. We specialize in enhancing efficiency and control in pharmaceutical processes to improve product quality, increase productivity, and...

  • Autocad Designer

    20 hours ago

    Mumbai, Maharashtra, India WHR Global Consulting Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Autocad DesignerOnsite in Mumbai, IndiaJob Summary:We are looking for a detail-oriented and innovative AutoCAD Designer to create precise technical drawings and plans using AutoCAD software. The ideal candidate will collaborate with engineers, architects, and project managers to deliver high-quality 2D and 3D designs across various projects.Key...

  • Lead - Autocad Designer

    2 weeks ago

    mumbai, India Shobiz Experiential Full time

    Experience: 2–5 years in CAD design, preferably in events, exhibitions, or architectural space planning Industry: Events, Experiential Marketing, Exhibitions About the Role: We are seeking a detail-oriented and creative AutoCAD Designer to support the design and execution of high-impact events. The ideal candidate will be responsible for creating accurate...

  • Lead - Autocad Designer

    4 weeks ago

    Mumbai, India Shobiz Experiential Full time

    Experience: 2–5 years in CAD design, preferably in events, exhibitions, or architectural space planningIndustry: Events, Experiential Marketing, ExhibitionsAbout the Role:We are seeking a detail-oriented and creative AutoCAD Designer to support the design and execution of high-impact events. The ideal candidate will be responsible for creating accurate...

  • Lead - Autocad Designer

    4 weeks ago

    Mumbai, India Shobiz Experiential Full time

    Experience: 2–5 years in CAD design, preferably in events, exhibitions, or architectural space planningIndustry: Events, Experiential Marketing, ExhibitionsAbout the Role:We are seeking a detail-oriented and creative AutoCAD Designer to support the design and execution of high-impact events. The ideal candidate will be responsible for creating accurate...

  • Lead - Autocad Designer

    2 weeks ago

    Mumbai, India Shobiz Experiential Full time

    Experience: 2–5 years in CAD design, preferably in events, exhibitions, or architectural space planningIndustry: Events, Experiential Marketing, ExhibitionsAbout the Role:We are seeking a detail-oriented and creative AutoCAD Designer to support the design and execution of high-impact events. The ideal candidate will be responsible for creating accurate...