AutoCAD Designer – Technical Support

1 week ago

Mumbai, Maharashtra, India Shiva Systems and Technologies Pvt. Ltd. Full time ₹ 6,00,000 - ₹ 12,00,000 per year

Location:
Near Western Express Highway Metro Station, Andheri East, Mumbai 400099, Maharashtra

Employment Type:
Full-time

Work Experience

: 2–5 years (Flexible depending on skills)

Salary
: Negotiable

Work Mode
: Work from Office

Joining
: Immediate (Preferred)

About the Role

We are seeking a skilled
AutoCAD Designer
to join our technical support team. In this role, you will support our customers who have purchased CAD software from us, ensuring they get the maximum value from their investment. You will act as the first point of contact for troubleshooting, training, and providing expert guidance on CAD usage, installation, and updates.

Key Responsibilities

  • Provide
    technical support
    to customers using our CAD software via phone, email, chat, and remote assistance.
  • Assist clients with
    installation, activation, licensing, and upgrade
    of CAD software.
  • Troubleshoot
    software errors, compatibility issues, and performance problems
    .
  • Guide customers on
    AutoCAD design best practices
    , commands, and workflows to improve their productivity.
  • Conduct
    online or onsite training sessions
    for customers as needed.
  • Maintain accurate records of customer queries, issues, and resolutions in the support system.
  • Escalate complex issues to the development/engineering team when necessary.
  • Collaborate with the sales and product teams to share customer feedback for product improvements.

Qualifications & Skills

  • Degree in
    Mechanical, Civil, Architecture, or related field
    .
  • Proficiency in AutoCAD
    (2D & 3D design).
  • Strong problem-solving and troubleshooting abilities.
  • Excellent communication skills in English (both verbal and written).
  • Customer service orientation with patience and empathy.
  • Ability to manage multiple support requests and prioritise tasks effectively.
  • Familiarity with other CAD software (e.g., AutoCAD, SolidWorks, Revit, etc.) is an added advantage.

Why Join Us?

  • Opportunity to work with a
    leading CAD software company
    .
  • Gain expertise in both
    CAD design and customer support
    .
  • Collaborative and growth-focused work environment.
  • Chance to directly contribute to customer satisfaction and long-term business success.

Company Description

Founded in 1997, Shiva Systems and Technologies Pvt. Ltd. (SSTPL) is a leading provider of CAD, CAM, BIM, GIS, and AI-powered engineering solutions. We serve industries such as Manufacturing, Construction, Infrastructure, Automotive, and Oil & Gas. With offices in Mumbai, Kolkata, Delhi, Bangalore, Hyderabad, Ahmedabad, Chennai, Vizag, and Bhubaneswar, we deliver not only advanced engineering software but also comprehensive technical support to help our clients achieve maximum value from their investments.

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