Assistant Manager Customer Support
4 weeks ago
Job Description
Designation - Manager
Job Profile
To handle and manage the Client Experience & business
Job Description
- Responsible for managing a team of 8-10 team members who are handling the High Volume SME/D2C clients and ensuring they deliver High Performance and meet their KRA's
- Study Existing Processes/SOP's for improvisation & Set Up New processes based on client/operations problem statements
- Innovate solutions & mechanisms that solve customer problems
- Connect and maintain relationships with Clients for feedback/Suggestions, understand their pain points to deliver customized solutions and to enhance client experience
- Regular business review with the clients and focusing on value growth areas for the Business.
- Coordinate with various stakeholders, Handle Escalations, prepare RCA, and work on permanent solutions
- Drive Continuous Improvements in process, productivity, quality & cost structures
Skills
- Excellent Communication skills
- Experience in Customer Service Management
- High level of analytical ability to identify and solve problems
- Experience in People Management
- Proficiency in Ms Excel, PowerPoint
- Good to have logistics Experience
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