Colleague Experience Designer

The following apply button and save job button is for a sticky navigation bar As such this is duplicated for presentation purposes Save for LaterChennai Tamil Nadu Save for LaterDate live Sep 20 2024Business Area HRArea of Expertise Product Development ManagementReference Code JR-0000000513Contract PermanentWhere will you be locatedTake a look at the map to see whats nearby Train stations bus stops gyms restaurants and more Purpose of the roleTo deliver the collection and analysis of research into customer needs experiences and interactions to support the creation of beautiful useful and innovative experiences and communications for our 20m UK customers To put the Customer Voice at the heart of everything we do xc3 x82Accountabilities Delivery of end to end research programmes which are highly synergistic with other research and analytics activities conducted by the business including Design UX Research Colleague research quantitative research and CX tracking Collaboration with various departments including Design Product Channel Marketing Transformation and Technology to brainstorm innovative design concepts ensuring that research findings are integrated into all stages of the innovation cycle Development and testing of prototypes mock-ups or value propositions to support the analysis of concept development and usability feedback from customers and internal stakeholders Monitoring of emerging technologies industry trends design best practices societal changes and economic trends that may impact the Customer landscape and influence Barclays strategic decisions Utilisation of data analytics tools to extract insights from market research xc3 xa2 xc2 x80 xc2 xafcustomer surveys xc3 xa2 xc2 x80 xc2 xafand feedback sessions to identify new opportunities and understand evolving customer needs Management of all risk relating to the Insight process and in particular Data Privacy risk including identification of potential risks development of strategies to mitigate those risks and maintenance of alignment with Chief Controls Office and Data Privacy Compliance Management of all Research programmes including oversight of colleagues and their performance implementation of departmental goals and objectives oversight of department efficiency and effectiveness Analyst Expectations Will have an impact on the work of related teams within the area Partner with other functions and business areas Takes responsibility for end results of a team xc3 xa2 xc2 x80 xc2 x99s operational processing and activities Escalate breaches of policies procedure appropriately Take responsibility for embedding new policies procedures adopted due to risk mitigation Advise and influence decision making within own area of expertise Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to Deliver your work xc3 x82 and areas of responsibility in line with relevant rules regulation and codes of conduct Maintain and continually build an understanding of how own sub-function integrates with function alongside knowledge of the organisations products services and processes within the function Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function Make evaluative judgements based on the analysis of factual information paying attention to detail Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents Guide and persuade team members and communicate complex sensitive information Act as contact point for stakeholders outside of the immediate function while building a network of contacts outside team and external to the organisation All colleagues will be expected to demonstrate the Barclays Values of Respect Integrity Service Excellence and Stewardship xc3 xa2 xc2 x80 xc2 x93 our moral compass helping us do what we believe is right They will also be expected to demonstrate the Barclays Mindset xc3 xa2 xc2 x80 xc2 x93 to Empower Challenge and Drive xc3 xa2 xc2 x80 xc2 x93 the operating manual for how we behave More about working at BarclaysWorking in APACBarclays has been in Asia Pacific for over 50 years supporting corporations and financial institutions across the Asia Pacific region and connecting them to the capital markets of UK Europe and the Americas For more informationHybrid WorkingAt Barclays we offer a hybrid working experience that blends the positives of working alongside colleagues at our onsite locations together with working from home We have a structured approach where colleagues work at an onsite location on fixed xc3 xa2 xc2 x80 xc2 x98anchor xc3 xa2 xc2 x80 xc2 x99 days of the week for a minimum of two days a week or more as set by the business area or nearest equivalent if working part-time hours Please discuss the working pattern requirements for the role you are applying for with the hiring manager Please note that as we continue to embed our hybrid working environment we remain in a test and learn phase which means that working arrangements may be subject to change on reasonable notice to ensure we meet the needs of our business Reasonable AdjustmentsBarclays welcomes applications from all candidates and is committed to ensuring reasonable adjustments accommodations are put in place to allow for a fair and inclusive recruitment process For more information and how to request one please reviewWorking FlexiblyWe xc3 xa2 xc2 x80 xc2 x99re committed to providing a supportive and inclusive culture and environment for you to work in This environment recognises and supports ways to balance your personal needs alongside the professional needs of our business Providing the opportunity for all our employees globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers xc3 xa2 xc2 x80 xc2 x99 and clients xc3 xa2 xc2 x80 xc2 x99 needs Whether you have family commitments or you xc3 xa2 xc2 x80 xc2 x99re a Carer or whether you need study time or wish to pursue personal interests our approach to working flexibly is designed to help you balance your life If you would like some flexibility then please discuss this with the hiring manager How to ApplyWe re committed to providing a supportive and simplified experience for our candidates throughout the application and assessment process Here you will find information about what to expect and some guidance around your assessment and interview While the application process depends on the role there are some constant steps which are Step 1 - Your application Step 2 - Your assessment Step 3 - Your interview Step 4 - Next stepsWe aim to create an inclusive work environment where everyone can reach their full potential If you require any adjustments to our recruitment process please click to learn more Find out more informationDiversity InclusionBarclays offers a diverse inclusive and engaged culture A place where people can bring their whole selves to work and be respected for who they are valued for what they do and celebrated for their contribution to our business and our community We are an equal opportunity employer and opposed to discrimination on any grounds It is the policy of Barclays to ensure equal employment opportunity without discrimination or harassment on the basis of race colour creed religion national origin alienage or citizenship status age sex sexual orientation gender identity or expression marital or domestic civil partnership status disability veteran status genetic information or any other basis protected by law Right to workBarclays is required by law to confirm that you have the Legal Right to Work in any role that you apply for If you currently hold a work visa sponsored by Barclays or you would require sponsorship from Barclays you must declare this as part of your application Sponsored visas are role and entity specific and any changes must be reviewed It is important that you ensure you are working on the correct visa at all times Failure to accurately disclose your visa status or Legal Right to Work may result in your application or any employment offer being withdrawn at any time Share jobThe Barclays WayThis is the spirit of Barclays It xc3 xa2 xc2 x80 xc2 x99s why we exist what we believe and how we behave But most importantly it xc3 xa2 xc2 x80 xc2 x99s how we make decisions take action and get things done PurposeWorking together for a better financial future ValuesWe believe great talent RISES It acts with Respect Integrity Service Excellence and Stewardship MindsetWe discover our full potential through our desire to Empower Challenge and Drive each other