Immediate Start: Customer Care Executive- Fresher-E
4 weeks ago
Job Description
Job Title: Customer Care Executive
Job Summary
We are seeking a Customer Care Executive to handle client queries, provide timely solutions, and ensure customer satisfaction. The role involves managing calls and emails, addressing complaints, and offering service-related information with accuracy and clarity.
Key Responsibilities
- Handle customer inquiries via calls and emails.
- Resolve issues by providing effective solutions and timely follow-ups.
- Identify customer needs and ensure satisfaction.
- Maintain documentation and adhere to company policies.
Qualifications & Skills
- Graduate/Postgraduate (non-engineering).
- 05 years experience, preferably in Mutual Fund or client servicing roles.
- Fluency in English, Hindi & Gujarati.
- Strong communication, problem-solving, and multi-tasking skills.
- Loyal, honest, and long-term career-oriented.
Skills: complaint resolution process,product knowledge,multilingual communication,documentation,call handling techniques,email management,customer satisfaction,mutual funds,fresher,customer care,cse,csr,inbound process,english
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