
▷ Immediate Start: Area Service Incharge
4 days ago
Job Description
- Establish and maintain the smooth functioning and upkeep of service centers.
- Liaise with store managers and sales teams to ensure effective coordination in service operations.
- Ensure high levels of customer satisfaction and take proactive measures to avoid issue escalations.
- Motivate and manage the team at service centers and care centers to deliver consistent service quality.
- Take full responsibility and accountability for service deliverables and performance.
- Mentor and counsel service engineers as needed to improve technical and customer service capabilities.
- Control and streamline the flow of incoming calls for on-site service support.
- Manage expenses of service and care centers within established cost guidelines.
- Ensure sufficient manpower availability to handle all customer service calls efficiently.
- Provide relevant training to team members based on identified skill gaps and operational needs.
- Oversee care center operations to ensure seamless walk-in customer support.
- Continuously encourage the team to enhance performance by identifying and addressing operational gaps.
Education Required
- Diploma, B.E., or B.Tech (Preferred).
Experience Required
- 6 to 10 years in After Sales Service.
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