SDM - UC/VC/CC

Job Description Req ID: 339723 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a SDM - UC/VC/CC to join our team in Bangalore, Karntaka (IN-KA), India (IN). Job Title: Service Delivery Manager Enterprise Telephony, Contact Center Location: Bangalore Position Summary: We are seeking a highly skilled individual to join our team as a Service Delivery Manager. This role requires proficiency in Genesys PureCloud, coupled with the ability to manage service delivery for MS Teams Telephony, Genesys PureCloud, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to design, implement, and optimize solutions tailored to meet the needs of our clients. Position Summary: We are seeking a highly skilled individual to join our team as a Genesys PureCloud Expert and Service Delivery Manager. This role primarily focuses on planning and building activities for Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. The ideal candidate will possess extensive expertise in these systems to design, implement, and optimize solutions tailored to meet the needs of our clients. Key Responsibilities: Solution Design: - Collaborate with clients to understand their business requirements and design tailored solutions using Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms. - Develop detailed implementation plans and timelines, ensuring smooth deployment and integration of telephony systems. Technical Expertise: - Serve as a subject matter expert on Genesys PureCloud, MS Teams Phone System, and Unify OpenScape platforms, staying updated on the latest features, updates, and industry trends. - Conduct thorough technical assessments and provide recommendations for system enhancements and optimizations. - Troubleshoot complex technical issues. Project Management: - Lead project planning and execution activities, including resource allocation, risk management, and stakeholder communication. - Monitor project progress against established timelines and milestones, identifying and addressing any deviations to ensure successful delivery. - Coordinate with internal teams and external vendors to ensure seamless collaboration and alignment with project objectives. Client Relationship Management: - Establish and maintain strong relationships with clients, serving as the primary point of contact for solution implementation and ongoing support. - Conduct regular meetings with clients to provide updates on project status, gather feedback, and address any concerns or issues. - Anticipate client needs and proactively identify opportunities to enhance the value of telephony solutions through additional services or features. Qualifications: - Bachelor's degree in Information Technology, Computer Science, or a related field. - 6-9 years of experience in designing and implementing solutions for atleast any 2 of the below products. - Genesys PureCloud, - MS Teams Phone System - Unify OpenScape platforms. - In-depth knowledge of telephony systems, VoIP protocols, and contact center operations. - Strong project management skills with the ability to lead cross-functional teams and deliver projects on time and within budget. - Excellent communication and interpersonal skills, with the ability to effectively engage with clients, vendors, and internal stakeholders. - Certification in Genesys PureCloud administration or equivalent is highly desirable. About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us. NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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