Business Analyst

Genpact NYSE G is a global professional services and solutions firm delivering outcomes that shape the future Our 125 000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI We are inviting applications for the role of Business Analyst - Logistics Lead Logistics Lead is responsible for overseeing the team of analysts who monitor and analyze the movement of goods for Brokerage This role ensures timely delivery identifies issues or delays and works with internal teams and external partners to resolve problems efficiently The Team Lead will leverage data and tracking systems to provide visibility generate reports and drive process improvements to enhance material delivery on time Responsibilities 1 Team Management a Lead and mentor a team of Track and Trace Analysts b Assign tasks and monitor team performance c Conduct regular team meetings and provide feedback 2 Track and Monitor Shipments with Brokerage Providers a Oversee the real-time status of shipments using tracking systems and tools b Identify delays disruptions or exceptions in the supply chain and take corrective action 3 Data Analysis and Reporting a Collect analyze and interpret shipment data to identify trends and issues b Develop and maintain dashboards and performance reports 4 Issue Resolution a Act as the primary point of contact for escalated shipment-related issues b Work with carriers vendors and internal teams to investigate and resolve discrepancies or delays 5 Process Improvement a Identify inefficiencies in the tracking process and propose solutions b Implement best practices to enhance visibility and reduce delays c Ensure compliance with shipping regulations and documentation 6 Communication a Provide regular status updates to stakeholders on shipment progress and issues b Collaborate with supply chain logistics and customer service teams to ensure alignment Required Skills Sound knowledge MS-Excel Experience in supply chain logistics or a similar role Strong analytical skills with the ability to interpret data and generate insights Proficiency in supply chain tracking tools and software e g ERP TMS Brokerage applications Excellent communication and problem-solving skills Leadership experience and ability to manage a team Ability to work in a fast-paced environment and manage multiple priorities Preferred Skills Experience with supply chain visibility platforms Knowledge of data visualization tools e g Power BI Tableau Understanding of logistics and transportation networks Qualifications we seek in you Minimum qualifications B Tech BE MBA MCA Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Get to know us at and on and Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training