Urgent Manager

Job Description

Job Description

About the company

SBI Card is a leading pure-play credit card issuer in India, offering a wide range of credit cards to cater to diverse customer needs. We are constantly innovating to meet the evolving financial needs of our customers, empowering them with digital currency for seamless payment experience and indulge in rewarding benefits. At SBI Card, the motto Make Life Simple inspires every initiative, ensuring that customer convenience is at the forefront of all that we do. We are committed to building an environment where people can thrive and create a better future for everyone.

SBI Card is proud to be an equal opportunity & inclusive employer and welcome employees without any discrimination on the grounds of race, colour, gender, religion, creed, disability, sexual orientation, gender identity, marital status, caste etc. SBI Card is committed to fostering an inclusive and diverse workplace where all employees are treated equally with dignity and respect which makes it a promising place to work.

Join us to shape the future of digital payment in India and unlock your full potential.

What's In It For YOU

- SBI Card truly lives by the work-life balance philosophy. We offer a robust wellness and wellbeing program to support mental and physical health of our employees
- Admirable work deserves to be rewarded. We have a well curated bouquet of rewards and recognition program for the employees
- Dynamic, Inclusive and Diverse team culture
- Gender Neutral Policy
- Inclusive Health Benefits for all - Medical Insurance, Personal Accidental, Group Term Life Insurance and Annual Health Checkup, Dental and OPD benefits
- Commitment to the overall development of an employee through comprehensive learning & development framework

Role Purpose

To adhere to regulatory compliance & data management, perform data tracking & maintain repository for all internal & external audits & fraud trends analysis and serve as the custodian of all regulatory data requirements on frauds & disputes.

Role Accountability

- Adhere to all RBI reporting requirements under RBI Master Circular on Monitoring of Frauds in NBFCs/FMR - 1, 2 & 3 & Cyber Fraud reporting
- Track aging and TAT adherence for investigation cases for timely closure of customer disputes
- Ensure timely & accurate monthly fraud loss provisioning & track fraud loss versus MOU
- Track & process fraud loss cases for all due approvals & ensure closure of cases in the system
- Ensure timely & accurate cost provisioning, invoicing and track Vendor cost versus MOU
- Track vendor SLA performance & ensure penalty amounts are deducted from vendor bills as per the agreement
- Perform 100% monthly Vendor Invoice Audits
- Ensure accurate & timely submission of VIC data for the FRM team.

Measures of Success

- Timely and accurate regulatory reporting & compliance
- Operating rhythm for all dashboard on key performance metrics
- Accurate data availability for strategy formulation and course correction
- Process Adherence as per MOU

Technical Skills / Experience / Certifications

- Experience of generating reports, dashboards and performing analysis
- Knowledge of Regulatory reporting & Compliance for BFSI
- Knowledge of Advance Excel & Tableau etc.

Competencies critical to the role

- Sound process orientation with awareness of quality tools to enable process improvements
- Good stakeholder management & interpersonal skills to drive process efficiency
- Strong listening and mediating skills with problem solving ability

Qualification

Graduate or Masters Degree in any relevant discipline

Preferred Industry

Banking / Financial Services