Soft Service Executive

3 weeks ago

Kolkata, West Bengal, India JLL Full time
Job Description

What this job involves:

Prioritising the facilities needs

- Working with both the facilities manager and the assistant facilities manager, you'll oversee the property's day-to-day operations and ensure that all administrative functions, Housekeeping, Horticulture, Facade & Water Body Cleaning issues and facility services are covered.
- Likewise, you'll strive for continuous improvement in the process.
- You'll also keep an eye out on the property's supplies and ensure that it has adequate stocks and materials to keep the Soft Services operations smooth like a well-oiled machine.
- Likewise, you'll manage supply and service contracts as approved by clients.
- In addition, you'll help mitigate risks by taking part in emergency evacuation procedures, and handling crisis management and business continuity plans.
- You'll also be on top of health and safety issues that may arise, and actively participate in reviewing them.

Going above and beyond expectations

- Client satisfaction is second nature to the person in charge. In this role, you'll take on difficult issues and seek out opportunities to improve Soft Service operations.
- You'll also be constantly in tune with the team to achieve key performance metrics and meet service level agreements.
- In addition, you'll carry out routine service audits to ensure that the team maintains its overall performance.
- You'll also be in charge of creating stock reports, meeting minutes and monthly management reports to the clients.

Sound like you To apply you need to have:

Strong knowledge of property operations

- Playing a key role, the ideal candidate holds a degree in business or hotel and building management, and at least three to five years experience in facilities management.
- You must also demonstrate good working knowledge in occupational safety, as well as aptitude in client-centric operations.

Solid background in team management

- Are you an adept leader with a proven track record in managing a team
- Are you capable of effectively rolling out improvement plans
- Do you possess superior communications and reporting skills
- If these soft skills are your areas of expertise, then we are more than thrilled to have you aboard.

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