Associate Consultant

2 days ago

Bangalore Karnataka, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Experience 4 5-8 Years Skill Primary Technical Skills-Programming Scripting Languages-Python Qualification B-Tech Posting 1 Open Position It s Requirements o There are two open positions 1- Bangalore and 1- Montreal The positions require candidates with intermediate Python skills Must have Unix knowledge must have and ServiceNow Good to have experience o The role is not a full-fledged development role but an SRE role Candidates should have experience in incident management Defect reduction automation and building dashboards using Python APIs o The ideal candidate should have intermediate Python skills and knowledge of ServiceNow o Ensure candidates are aware that the positions are not remote and require working in the office three days a week o Consider candidates with 4 years of experience if they have strong technical skills but preferred 7 years experience 2 Python Usage o Python is extensively used for scripting and automation tasks It is used to monitor the health of ServiceNow instances and other systems o The team is building monitoring dashboards and metrics to proactively identify issues Python scripts are used to call ServiceNow APIs and gather metrics 3 Automation and Monitoring o The team is working on automating various tasks related to incident management problem management and change management They aim to reduce manual intervention and improve efficiency o ServiceNow s TIE library is being used to code in Python and deploy scripts on ServiceNow instances 4 Collaboration and Frameworks o The team collaborates with the managed stack team within ITSM to build monitoring dashboards They leverage the framework provided by the managed stack team which interacts with Dynatrace o The team is not directly interacting with Dynatrace but uses the framework provided by the managed stack team 1 To validate analyses eg Root Cause Analysis Trend Analysis and reports to facilitate performance in tasks to be presented to key business stakeholders 2 To ensure positive customer feedback satisfaction thorugh active participation in customer meetings to understand any issues faced 3 To validate Change Order Implementation Plan Human Error Compliance and participate in Capacity planning 4 To perform value addition activities such as mentoring administrators team members preparing SOPs maintaining effective documentation simultaneously and Knowledge sharing In addition act as a liaison to the business segment facilitating effective communication and presentation to key business stakeholders as when required 5 To ensure on-time resolution quality compliance of escalated tickets incident as per the agreed SLA Skill Level 3 Secondary Skill 1 Modern Application Development-DevOps-API-DevOps-API Prometheus Skill Level 3 Secondary Skill 2 Tools and Standards-Performance Testing-Compuware dynaTrace

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