Associate Consultant

1 week ago

Bangalore Karnataka, India HCLTech Full time

Designation ASSOCIATE CONSULTANT No of Positions 1 Skill Primary Data Center-Network Data-Network Data Posting About HCLTech HCLTech is a global technology company spread across 60 countries delivering industry-leading capabilities centered around digital engineering cloud and AI powered by a broad portfolio of technology services and products We work with clients across all major verticals providing industry solutions for Financial Services Manufacturing Life Sciences and Healthcare Technology and Services Telecom and Media Retail and CPG and Public Services We re powered by our people a global diverse multi-generational talent - representing 161 nationalities whose unique spark perspective and boundless passion drive our culture of proactive value creation and problem-solving Our purpose is to bring together the best of technology and our people to supercharge progress for everyone everywhere our clients partners their stakeholders communities and the planet As a company we are deeply focused on accelerating our ESG agenda We are also creating technology-enabled sustainable solutions with and for our clients and partners We embed ESG imperatives into every aspect of our business and ensure that the progress we supercharge is responsible inclusive and beneficial to all our stakeholders in the long term We have committed to achieving net zero by 2040 To learn more about how we can supercharge progress for you visit SME-Data-LAN WAN Job Summary The Subject Matter Expert Support Ops plays a critical role in ensuring timely resolution of escalated incidents and tickets in the Data LAN WAN area This position is pivotal in maintaining quality compliance with service level agreements SLAs while fostering positive customer satisfaction through effective communication and in-depth analysis The expert will also contribute to the development of team capabilities and operational efficiencies 1 Key Responsibilities 1 Ensure Timely Resolution And Quality Compliance Of Escalated Tickets By Analyzing Lan Wan Incidents According To Slas Leading To Improved Customer Satisfaction 2 Mentor Team Members On Lan Wan Protocols And Best Practices Prepare Standard Operating Procedures Sops And Maintain Comprehensive Documentation To Enhance Operational Efficiency 3 Validate Change Order Implementation Plans By Assessing Compliance With Human Error Protocols And Actively Participate In Capacity Planning For Lan Wan Resources 4 Facilitate Positive Customer Feedback By Participating In Meetings To Gather Insights On Challenges Faced And Provide Actionable Solutions 5 Conduct And Validate Analyses Such As Root Cause Analysis And Trend Analysis To Generate Reports That Support Performance Improvements And Present Findings To Key Business Stakeholders Skill Requirements 1 In-Depth Knowledge Of Data Lan Wan Technologies And Incident Management Processes 2 Strong Analytical Skills To Conduct Root Cause Analysis And Trend Analysis 3 Excellent Communication Skills To Liaise With Stakeholders And Present Findings Effectively 4 Proven Ability To Mentor And Guide Team Members In Support Operations Certification 1 Itil Foundation Certification Is Preferred 2 Cisco Certified Network Associate Ccna Certification Is Optional But Valuable

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