Senior Administrator- Atlassian

Fictiv Exists to Enable Hardware Innovators to Build Better Products FasterFictiv coined the AWS of manufacturing is a leading technology company transforming the 350 billion manufacturing industry Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software Come join our growing team Impact In This RoleAs the Atlassian Senior Administrator you will partner with several teams to focus on changes and improvements to Atlassian Cloud functionality in support of business needs You will also work with the Business Application teams supporting Fictiv s organization and must be a strategic partner in determining best practices You will analyse project objectives design implement and document solutions and troubleshoot and solve problems when they arise You will convert business requirements from the Product Owners and map them to technical requirements and implement those designs This role requires extensive hands-on experience working with Atlassian Cloud products including Jira Software Jira Work Management Jira Service Management Jira Product Discovery Atlassian Access Confluence Atlassian Marketplace Apps Atlassian Automation and OpsGenie as well as extensive experience exposing data from Atlassian Cloud in integration scenarios This role requires a deep understanding of SSO using OKTA with Atlassian Cloud You will be responsible for understanding requirements defining architecture and working with cross-functional teams to create implementation plans You will provide thought leadership for all solutions to meet and exceed expectations You are accountable for meeting all of Fictiv s engineering best practices for development testing staging and production release of code Additionally you will partner closely with Product Engineering Integrations and Infrastructure teams to provide these teams guidance and your specific expertise on Atlassian Cloud What You ll be doing Subject Matter Expert on all configuration implementation installed marketplace apps customization and billing end-to-end for Atlassian Cloud products Jira Confluence Jira Work Management Automation Access and Jira Service Desk including Integrations through Mulesoft with Atlassian Cloud API Data Modeling in Atlassian Cloud Atlassian Cloud development and testing practices Identify dependencies organize work and unblock development in support of delivery release and change management for the business Expert in the Atlassian Cloud ecosystem of applications and supporting systems that integrate with Atlassian Cloud Design using Atlassian Cloud REST APIs to develop integrated solutions with other software automate manual processes data migration routines and extract data for reporting and analytics purposes Create and manage security schemes custom fields and configurations Review install manage and administer add-ons plugins and extensions for Atlassian Cloud products Design process workflows for Jira including field configurations screen schemes permission schemes and notification schemes Partner with all cross-functional teams and external consultants to deliver business value Learn Fictiv s use of Atlassian Cloud how it is unique to Fictiv s business workflow functionality and environment and recommend steps to adapt and improve the system as a whole Develop solutions cross functionally owning the implementations needed in Atlassian Cloud including design implementation quality control end-to-end testing plans in multiple environments dev test stage prod troubleshooting bug fixing and post release end user support Own stability of Atlassian Cloud products while adhering to Fictiv s engineering standards including incident management monitoring alerting incident resolution process and disaster recovery Create delivery timelines for implementations set expectations cross-functionally Collaborate with Engineering to ensure changes to event implementations and integrations are gracefully handled in a scalable way within Atlassian Cloud Drive daily stand-ups discovery sessions backlog refinement sprint planning and retrospective meetings for your development team Act as a release manager approving configuration and coded items to be deployed between environments this can include from time to time supervising the configuration quality assurance testing and deployment of Atlassian Cloud changes Maintain the security and data integrity of Atlassian Cloud Research diagnose monitor and eliminate when possible performance bottlenecks Mentor other technical team members with best practices Write documentation on technical designs technical processes best practices from time to time this can include providing technical training for cross-functional teams Make decisions based on data and trade offs able to justify and defend those decisions providing insight to the rationale and details when required Triage prioritise and solve urgent issues when they arise minimize impact to the business create plans to fully address correct remove temporary solutions once the immediate urgent issue is resolved Desired Traits Adept in SDLC Drive standards and best practices across the organization exercising good judgment within a broad set of disciplines Methodical and thorough in written documentation and communication Excellent problem solving decision-making and critical thinking skills Collaborative a team player Excellent verbal and written communication skills Strong presentation and public speaking skills Leadership and considered to be a leader by peers Exhibits initiative integrity and empathy Build strong trust based relationships showing business stakeholders that they can rely on you to solve their problem Enjoy working with a diverse group of people who have strong opinions Comfortable not knowing answers but resourceful and able to resolve issues Self-starter comfortable with ambiguity asking questions and constantly learning Never rests on previous successes Adept at shifting priorities while maintaining a high degree of organization and control Customer service mentality advocates for another person s point of view Culture oriented wants to work with people rather than in isolation Qualifications Bachelors or Masters in Computer Science or Equivalent 8-12 years of experience in managing Atlassian applications Atlassian Certification in the following areas minimum Certified Jira Administration for Data Center and Cloud ACP-100 ACP-120 ACP-JCA Atlassian Certification in at least 3 of the following areas Certified in Managing Jira Projects for Cloud ACP-MJCP Certified Jira Service Project Manager for Cloud ACP-MJSP Project Administration in Jira Server Managing Jira Projects in Server and Data Center ACP-600 ACP-610 ACP-620 Confluence Administrator ACP-200 Confluence Space Administration Pro Skills Badge APB-CSA Agile Development with Jira ACP-300 Certified Jira Service Desk Administrator ACP-JSD Jira Service Desk Administration Service Projects for Cloud ACP-400 ACP-420 Cloud Organization Admin ACP-OA Atlassian System Administrator ACP-500 Other desirable Atlassian Certifications will be considered on a case by case basis Certified in Managing Jira Projects for Data Center ACP-MJDP Certified Jira Administrator for Data Center and Service ACP-JA Certified Jira Project Administrator for Data Center and Server Obsoleted ACP-CA Certified in Agile Development with Jira Software Obsoleted ACP-JSW Certified in Jira Project Administration for Data Center and Server Obsoleted ACP-JPA Certified System Administrator Obsoleted ACP-SA Other desirable cloud certifications will be considered only in addition when conditions above are met AWS Solutions Architect SAP-C02 SAA-C03 Azure Solutions Architect AZ-104 AZ-305 Google Cloud Architect GCP-PCA Additional general knowledge of Software Architecture Design Patterns Practices and Tools Service Design Microservices SCS Messaging DDD QA Testing TDD BDD Selenium Zephyr Xray TestRail API Management RESTful APIs Streaming APIs Swagger Mulesoft Kong DevOps Bamboo GitLab CI CD GitHub Actions Docker K8s Monitoring Logging Datadog Grafana Prometheus Splunk New Relic ELK Infrastructure Tools Okta Keycloak Hashicorp Vault Our Digital Manufacturing Ecosystem is transforming how the next rockets self-driving cars and life-saving robots are designed developed and delivered to customers around the world This transformation is made possible through our technology-backed platform our global network of manufacturing partners and our people with deep expertise in hardware and software development We re actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company We believe inclusion is the best way to create a strong empathetic team Our belief is that the best team is born from an environment that emphasizes respect honesty collaboration and growth We encourage applications from members of underrepresented groups including but not limited to women members of the LGBTQ community people of color people with disabilities and veterans