Senior Director

Job Description

Position: Senior Director Quality Engineering.

Reports To: VP Quality Engineering

Position Summary:

The Senior Director of Quality Engineering for the Roaming Network Services will lead the global QE transformation and operations across multiple product lines. This hands-on technical leader will be responsible for redefining quality beyond defect detection to include product design excellence, building a high-performing automation-first QE organization, and ensuring delivery of highly reliable, scalable, and secure products across Mobileum&aposs roaming solutions portfolio.

The ideal candidate will bring a powerful combination of technical depth, transformational leadership, strategic thinking, and extensive experience in telecommunications, particularly in roaming, signaling, mobile core technologies, and cloud-native architectures. This leader must thrive in fast-paced environments, drive meaningful change, and consistently deliver results while building technical excellence.

Key Transformation Initiatives & Responsibilities:

Quality Evolution & Product Excellence

- Redefine Quality Metrics beyond defect detection to include product design efficacy, user experience, and overall solution value
- Establish Product Quality Frameworks that address not just functional correctness but architectural soundness, scalability, security-by-design, and performance at scale
- Pioneer Quality-as-a-Strategy approach where QE insights actively influence product roadmaps and design decisions
- Implement Early Quality Indicators to identify product design deficiencies before development begins
- Drive Product Efficacy Assessments to ensure solutions fully address customer needs and deliver maximum business value

Automation Transformation

- Lead Comprehensive Automation Strategy covering functional, performance, security, and infrastructure testing with CI/CD pipeline integration
- Architect Next-Generation Test Frameworks that are scalable, maintainable, and deliver actionable insights
- Implement 'Automation-First' Culture where manual testing is the exception, not the rule
- Establish Automation KPIs that measure both coverage and effectiveness
- Drive Shift-Left Practices including automated design reviews, code quality gates, and security scanning
- Spearhead GenAI Adoption in QE by implementing AI-driven test case generation, intelligent test selection, and predictive quality analytics
- Develop LLM-Based Test Automation capabilities for natural language test creation, automated API testing, and complex scenario generation
- Implement AI-Powered Defect Analysis to automatically categorize, prioritize, and suggest root causes for identified issues
- Lead ML-Based Performance Testing initiatives that can predict scalability issues and optimize resource utilization
- Create GenAI Testing Center of Excellence to research, pilot, and scale emerging AI technologies in quality engineering.

High-Performance Team Building

- Transform Team Structure and Capabilities to align with modern QE practices and cloud-native technologies
- Implement Agile QE Methodologies to increase delivery velocity while maintaining quality standards
- Cultivate Technical Excellence through hands-on mentoring, knowledge sharing, and continuous learning
- Create Centers of Excellence for specialized areas like performance engineering, security testing, and test automation
- Develop QE Career Paths that recognize and reward both technical depth and leadership capabilities

Core Operational Responsibilities

- Collaborate Across Functions with Product Management, Development, Support, and DevOps to ensure high-quality delivery of releases and patches
- Drive Interoperability Testing across multi-vendor and multi-network environments including 2G/3G/4G/5G
- Manage Compliance, Performance, and Security Testing for global roaming standards (GSMA, IR.21/IR.85, VoLTE, VoWiFi, etc.)
- Execute Quality Risk Assessments, identifying bottlenecks early and driving mitigation plans
- Optimize QE Processes to support increased release velocity without compromising quality

Desired Profile: -

- 15+ years of experience in software quality engineering with 8+ years in transformational leadership roles
- Deep Technical Expertise in test automation, CI/CD, cloud architectures, and modern QE practices
- Hands-On Technical Leadership with ability to code, architect solutions, and guide technical implementations
- Strong Domain Knowledge in Roaming Protocols (SS7, Diameter, GTP, MAP, SIP), core network elements, signaling flows, and cloud-native architectures
- Proven Experience in leading and transforming large-scale QE teams across distributed geographies
- Track Record of successfully implementing automation frameworks, DevOps practices, and quality metrics that deliver measurable results
- Experience operating in fast-paced, startup-like environments with high delivery velocity

Technical Skills

- Telecom Protocols & Technologies including SS7, Diameter, GTP, MAP, SIP, and SCTP
- Mobile Core Network Architecture across 2G/3G/4G/5G technologies
- Roaming & Interconnect Services including voice, SMS, data, and emerging IoT/M2M scenarios
- Signaling Flow Analysis for complex call and session scenarios
- Network Testing Tools such as protocol analyzers, load generators, and signaling simulators
- Advanced Test Automation frameworks, tools, and methodologies
- CI/CD Environments and DevOps pipelines (Jenkins, GitHub Actions, etc.)
- Containerization & Orchestration (Docker, Kubernetes)
- Cloud Platforms (AWS/Azure/GCP) and cloud-native testing approaches
- Performance Engineering tools and methodologies
- Security Testing practices for telecom and cloud environments
- Generative AI Technologies including LLMs, ML-based testing tools, and AI-driven analytics platforms

Leadership Capabilities

- Transformational Leadership skills with proven ability to drive change
- Hands-On Technical Guidance with willingness to dive deep into technical challenges
- Strategic Vision combined with tactical execution
- Cross-Functional Collaboration skills to align quality initiatives across the organization
- Talent Development capabilities to grow the next generation of QE leaders

Nice to Have

- Familiarity with Mobileum&aposs roaming and fraud management solutions
- Experience implementing GenAI solutions for telecommunications testing
- Experience with data-driven and AI/ML-powered testing methodologies
- Understanding of Regulatory Compliance in telecom (e.g., GDPR, telecom fraud detection standards)
- Background in SRE (Site Reliability Engineering) practices

Work Experience: 15+ years

---