Senior Service Strategy Lead

Job Description

Note: By applying to this position you will have an opportunity to share your preferred working location from the following: Gurugram, Haryana, India; Hyderabad, Telangana, India.Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 10 years of experience in a technical project management or a customer-facing role.

Preferred qualifications:

- Experience in service operations.
- Experience with large-scale initiatives in extensive change management, leadership buy-in, implementation, and execution.
- Ability to think, plan, and execute on multiple projects simultaneously in an organized and creative way.
- Ability to act as a dot connector and integrator, including a commitment to finding organizational synergies and operational efficiencies.
- Advanced influencing skills with a track record of driving alignment across conflicting priorities and varying viewpoints.
- Passion for organizing complex information to help structure decision-making processes and align stakeholders.

About the jobPeople Experience (PX) is the team at Google that delivers extraordinary, hire-to-retire experiences for Googlers in the moments that matter most. We deliver end-to-end global HR processes (with regional nuance where needed) that are personalized and delightful for applicants and Googlers. PX teams span Recruiting, Analytics and Planning, HR Operations, Vendor Management, Service Model Excellence, and Googler- and Market-level HR support.

This role sits within the PX RISE (Routing, Infrastructure, Services, Excellence and Business Strategy) team. RISE is focused on transforming Google's People Operations service delivery. Our mission is to make every day simple, so we can make special days really special by building durable capabilities across intelligent operations, holistic measurement, and extraordinary experiences, leveraging AI and ML to leapfrog current capabilities. We drive initiatives like AI-powered transformations (e.g., Agentic AI, People Ops Connect enhancements), service delivery transformation through intelligent operations, and robust measurement frameworks.

Responsibilities

- Drive clear communication frameworks and strategies on behalf of people experience. Partner effectively with the broader People Experience team, partners, and leadership to facilitate decision-making and ensure outward communications and work requirements land effectively with their audience.
- Steward a service model design strategy via data-driven analyses and complex problem structuring. Gain a deep business understanding and ensure decision-making through an agile mindset and aptitude for detail.
- Anticipate and avert process breakdowns by proactively identifying obstacles within strategic plans and across the organization. Conduct analyses, design projects, and implement holistic solutions to address complex problems and improve organizational effectiveness.
- Contribute to high-impact, function-wide initiatives for short and long-term projects; conduct analyses, formulate recommendations, and indirectly manage ad-hoc teams to help drive the work. Communicate findings to leadership and the broader organization.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .