Urgent Hotel Management
3 weeks ago
About the internshipSelected intern s day-to-day responsibilities include 1 Proactively communicating with guests through various channels phone email chat to provide pre-arrival information answer inquiries and address concerns 2 Ensuring timely and accurate responses to guest queries regarding hotel policies amenities local attractions and other relevant information 3 Handling guest complaints or issues promptly and professionally seeking resolutions and escalating to relevant departments if necessary 4 Reviewing incoming reservations to verify accuracy completeness and compliance with hotel policies 5 Collecting reservation amounts or deposits from guests to secure bookings and minimize no-shows 6 Coordinating with the reservations team to ensure seamless handover of guest information and payment details 7 Identifying opportunities to upsell additional services upgrades or amenities to enhance the guest experience and increase revenue 8 Promoting hotel loyalty programs special offers and packages to encourage guest participation and loyalty 9 Building strong relationships with guests by demonstrating personalized service attentiveness and genuine care for their needs and preferences 10 Maintaining a guest database with accurate and up-to-date contact information preferences and special requests 11 Tracking and analyzing pre-arrival metrics such as confirmation rates booking trends and guest feedback to identify areas for improvement and develop strategies for enhancing the pre-arrival experience 12 Generating regular reports on pre-arrival activities including guest communication conversion rates and upselling performanceSkill s requiredCRMEarn certifications in these skillsWho can applyOnly those candidates can apply who 1 are available for full time in-office internship2 can start the internship between 3rd Feb 25 and 10th Mar 253 are available for duration of 6 months4 Candidates who are from Mumbai and neighboring cities5 have relevant skills and interestsOther requirements1 Candidates with hospitality hotel management degree or any other related fields can only apply fresher s can apply too PerksCertificate Flexible work hours Informal dress code Job offerAdditional informationJob offer On successful conversion to a permanent employee the candidate can expect a salary of Rs 300000 to 500000 yearNumber of openings4About The HostellerThe Hosteller is India s only budget travel facilitator bridging the gap between a traveler s plans execution The Hosteler is in Delhi Kasol Grahan Tosh Kheerganga and Rishikesh for you to check into and we are coming up to a lot more destinations all around India With a varied portfolio ranging from a chain of backpacker hostels to a travel experience provider we aim to create authentic memories for every traveler looking for a bit more than just a vacation Apart from giving you the best budget options we give you an inexplicably beautiful caf with good ambiance food and music We have budget walks arranged for you anytime any day Our hostels are themed on inspirations drawn from our city s history locals and behavioral patterns as well as maintaining modern safe standards Activity on InternshalaHiring since December 201726 opportunities posted4 candidates hired
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