Apply in 3 Minutes: Appian Support Engineer
2 weeks ago
We are seeking a skilled and proactive Appian Support Engineer to join our team. The ideal candidate will be responsible for ensuring the availability, reliability, and performance of business-critical Appian-based applications. This includes providing L2/L3 support, performing root cause analysis, managing environmental maintenance, and collaborating with development teams to deliver seamless user experiences. Key Responsibilities : - Provide L2/L3 support for Appian BPM applications, including incident resolution, root cause analysis, and performance tuning. - Monitor application health, identify potential issues proactively, and ensure optimal performance using Appian and third-party monitoring tools. - Collaborate with development and DevOps teams to deploy patches, upgrades, and new releases. - Manage and maintain multiple Appian environments (Development, Testing, UAT, Production), including version upgrades and hotfix installations. - Create and maintain detailed support documentation, runbooks, and knowledge base articles to aid in efficient issue resolution. - Work closely with Appian Global Support and vendors for platform-level troubleshooting and enhancements. - Participate in on-call rotations and ensure timely resolution of critical incidents. - Ensure adherence to SLAs, security compliance, and change management processes. - Provide technical guidance to internal teams on Appian architecture, deployment processes, and best practices. Required Skills & Qualifications : - 3+ years of hands-on experience supporting or developing applications on the Appian BPM platform. - Strong understanding of Appian architecture, components, and deployment pipelines. - Experience with Appian 21.x or later versions. - Proficiency in troubleshooting SAIL interfaces, process models, and Appian integrations. - Experience with Appian DevOps tools such as Jenkins, Git, or Automated Deployment Manager (ADM). - Working knowledge of SQL, REST APIs, and web services integration. - Exposure to monitoring tools like Splunk, AppDynamics, or Dynatrace. - Strong communication, analytical, and problem-solving abilities. Desired Skills : - Appian Certified Associate Developer or higher certification. - Experience working in Agile/Scrum environments. - Exposure to cloud platforms such as AWS or Azure, and containerization technologies like Docker or Kubernetes. - Familiarity with ITIL practices and ticketing tools (e.g., ServiceNow, JIRA).
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