Cyber Security Lead Analyst

14 hours ago

Hyderabad Telangana Andhra Pradesh, India The Cigna Group Full time

Cyber Security Lead Analyst - APAC Position Summary We are seeking a highly skilled and experienced Cybersecurity Lead Analyst to join our team This crucial role will focus on Cyber Governance of Contact Centers ensuring the integrity and protection of our systems and data The ideal candidate will have extensive experience in contact centers and will ensure end-to-end security controls are consistently enforced across our global locations Experience Required Overall 5 - 8 years of experience in cybersecurity with a focus on security governance security of contact centers Strong understanding of security frameworks standards and best practices e g NIST CSF ISO 27001 PCIDSS v 4 Familiarity with the operations processes of contact centers Proficiency in security assessment tools and techniques Excellent analytical and problem-solving skills Strong communication and interpersonal skills with the ability to effectively convey complex security concepts to non-technical stakeholders Relevant certifications such as CISSP CISM CEH or equivalent are highly desirable Responsibilities Ensure security governance is enforced on contact centers Review existing functions within each Service Operations Center in Shanghai Singapore Kuala Lumpur India Middle East Kenya operations the Philippines Europe Middle East and the Americas Collaborate with cross-functional teams to review applications and data processed by each centers Evaluate and identify any missing security assessments on applications and third-party suppliers Assess and address any missing security controls such as regular access reviews and critical supplier monitoring Monitor progress of staff awareness of phishing tests Ensure proper security awareness training are consistently enforced globally Partner with IH Regional teams to ensure the completion of any missing security assessments and controls Develop implement and maintain security policies procedures and standards to safeguard our contact centers Lead security assessments ensuring compliance with industry standards and regulations Provide expert guidance and support to internal teams on security-related matters Stay up-to-date with the latest cybersecurity threats trends and technologies to continuously improve our security posture Education and Training Bachelor s degree PREFERRED ideally in Computer Science Information Services or related field Relevant certifications such as CISSP CISM CEH or equivalent are highly desirable About Evernorth Health Services Evernorth Health Services a division of The Cigna Group creates pharmacy care and benefit solutions to improve health and increase vitality We relentlessly innovate to make the prediction prevention and treatment of illness and disease more accessible to millions of people Join us in driving growth and improving lives

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