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Abfl-sme-seg-rm-jaipur
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4 Key Result Areas Write the key results expected from the job and the supporting actions for each of these key result areas For a majority of jobs typically there could be 4- 7 key result areas - Maximum 10 KRAs can be updatedKey Result Areas Max 1325 Characters Supporting Actions Max 1325 Characters Channel Management-Effectively tap different types of channel partners to ensure meeting of topline bottom line targetsChannel types Direct Sales Agents Mediators CAs Internal sources that provide qualified leads like marketing department Understand how different channels function Gain thorough understanding of different varied securities for transactions Research to scout for potential channel partners Gather data for evaluation of potential channel partners Meet support the negotiation of terms of engagement with potential in lines with business potential Support in the onboarding of the channel partners Constantly engage with activate channel partners while ensuring targeted ROEs for the channel partners Customer Acquisition Sourcing-Acquire customers by selling SEG loans towards meeting topline targets Meet customers along with channel partners Organise channel partner customer visits for seniors Check for alignment of cases put up by the channel partners on a daily basis with the internal policies guidelines Negotiate commercial terms Appropriate Funnel management to ensure adequate conversion from login and disbursement Coordinate with business analyst risk teams to get loan approval decision Fulfillment of qualified leads provided by mediators internal sources Disbursal-Timely disbursement of the loans to customers with proper documentation Coordinate with internal stakeholders to process the applications Smooth coordination with vendors for timely submission of relevant customer documents Coordinate with internal teams and respond to their queries to ensure timely accurate disbursal Complete transactions with customer with appropriate documentation Customer Service- Service customers effectively to meet customer service standards Raise accurate timely invoices Calculate charge GST accurately Provide relevant updates to customers Market Intelligence-Gather market intelligence towards evolving competitive business strategy policies processes Gather market intelligence on a regular basis Share the market intelligence with Area managers Provide suggestions for improvement in processes pricing policy etc to Area Managers Portfolio quality Profitability Maintain quality of portfolio to minimize NPAs Implement measures to ensure profitability Track over due account on a daily basis for the business Intervene to ensure collection for initial overdue accounts on timely basis Collaborate with Collection teams for remaining over due cases ensure collection on a timely basis Ensure profitability by right pricing processing fees Implement all cost management initiatives on a timely accurate basis Organisation Process Efficiency-Implement process improvements to ensure process efficiencies Adhere to all processes for pre post sourcing processes Provide inputs to Area Manager for Sales MIS Aditya Birla Group
