Deputy General Manager_Telecom BSS product,AWS

Job Description

About VOIS

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value and enhancing quality and efficiency across 28 countries, and operating from 7 locations: Albania, Egypt, Hungary, India, Romania, Spain and the UK.
Over 29,000 highly skilled individuals are dedicated to being Vodafone Group's partner of choice for talent, technology, and transformation. We deliver the best services across IT, Business Intelligence Services, Customer Operations, Business Operations, HR, Finance, Supply Chain, HR Operations, and many more.
Established in 2006, VOIS has evolved into a global, multi-functional organization, a Centre of Excellence for Intelligent Solutions focused on adding value and delivering business outcomes for Vodafone.

About VOIS India

In 2009, VOIS started operating in India and now has established global delivery centres in Pune, Bangalore and Ahmedabad. With more than 14,500 employees, VOIS India supports global markets and group functions of Vodafone, and delivers best-in-class customer experience through multi-functional services in the areas of Information Technology, Networks, Business Intelligence and Analytics, Digital Business Solutions (Robotics & AI), Commercial Operations (Consumer & Business), Intelligent Operations, Finance Operations, Supply Chain Operations and HR Operations and more.

Job Description

Lead 247365 operations for Fixednet applications ensuring stability, performance, and SLA adherence. Drive transformation initiatives like migrations, automation, and Ops readiness.
Manage risk, compliance, and audit preparedness across AO-managed platforms.
Build team capabilities through upskilling, certifications, and ownership transitions.
Collaborate with cross-functional teams and represent AO in strategic forums.
Ensure customer satisfaction through proactive monitoring and continuous service improvement.

Roles and Responsibilities:
. 24.7.365 operations management of 35 legacy and cloud-based applications
. Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations
. Leading IT managers, providing training, and ensuring high performance
. Streamlining workflows to enhance efficiency and reduce downtime
. Vulnerability analysis management
. Strong service delivery management
. Maintaining service levels customer satisfaction and performance metrics

Core competencies, knowledge and experience:

1. Expertise in driving major incidents management calls 24.7.365 , providing resolutions and root cause analysis

2. Expertise in below
2.1. 24.7.365 operations management of legacy and cloud based applications
2.2. Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations
2.3. Leading IT managers, providing training, and ensuring high performance
2.4. Streamlining workflows to enhance efficiency and reduce downtime
2.5. Vulnerability analysis management
2.6. Strong service delivery management
2.7. Maintaining service levels customer satisfaction and performance metrics

3. Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows

4. Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer, VFP, SOC

5. Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB

6. Expertise technical and functional knowledge of Document and order management applications like OneDMS, OPM

7. Application support and operations experience of application using below technologies

- IBM MQ
- SBUS
- IBM BAW, BPM
- Unix
- Redhat Linux
- HP UX
- AIX
- Oracle Database
- AWS
- OCI
- Azure

- 8. Expertise in management, configuration and monitoring of below application servers

- Tomcat server
- WebLogic server
- WebSphere server
- HTTP server
- IIS Server

9. Expertise in managing and implementing new solutions using below cloud based technologies and tools

- Kubernetes
- Docker
- DataDog
- ArgoCD
- GitHub
- Amazon Web Service
- Splunk
- Grafana

Job Description:

10. Expertise in below scripting languages

Unix Shell Scripting
Python
Java Scripting
PL/SQL
Power Shell

Must have technical/professional qualifications:

. Bachelor of Engineering
. 15+ experience in IT Operations, Support
. Telecom BSS Background is mandatory
. Good knowledge of Fixednet Stack Architecture
. AWS certified Solution Architect
. ITIL certified
. Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows
. Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer

. 5.Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB
. Expertise technical and functional knowledge of Document and order management applications like OneDMS, OPM

Key performance indicators:

. 24.7.365 operations management of legacy and cloud-based applications
. Maintaining service levels customer satisfaction and performance metrics
. Strong service delivery management
. Leading IT managers, providing training, and ensuring high performance

Budget owned: N/A

Direct reports: Yes (15+)

Dotted reports: None

VOIS Equal Opportunity Employer Commitment India:

VOIS is proud to be an Equal Employment Opportunity Employer. We celebrate differences and we welcome and value diverse people and insights. We believe that being authentically human and inclusive powers our employees growth and enables them to create a positive impact on themselves and society. We do not discriminate based on age, colour, gender (including pregnancy, childbirth, or related medical conditions), gender identity, gender expression, national origin, race, religion, sexual orientation, status as an individual with a disability, or other applicable legally protected characteristics.

As a result of living and breathing our commitment, our employees have helped us get certified as a Great Place to Work in India for four years running. We have been also highlighted among the Top 10 Best Workplaces for Millennials, Equity, and Inclusion, Top 50 Best Workplaces for Women, Top 25 Best Workplaces in IT & IT-BPM and 10th Overall Best Workplaces in India by the Great Place to Work Institute in 2024. These achievements position us among a select group of trustworthy and high-performing companies which put their employees at the heart of everything they do.

By joining us, you are part of our commitment. We look forward to welcoming you into our family which represents a variety of cultures, backgrounds, perspectives, and skills

Apply now, and we'll be in touch

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