Deputy General Manager_Telecom BSS
3 days ago
Roles and Responsibilities:
- 24*7*365 operations management of 35 legacy and cloud-based applications
- Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations
- Leading IT managers, providing training, and ensuring high performance
- Streamlining workflows to enhance efficiency and reduce downtime
- Vulnerability analysis management
- Strong service delivery management
Maintaining service levels customer satisfaction and performance metrics
Core competencies, knowledge and experience
Expertise in driving major incidents management calls 24*7*365 , providing resolutions and root cause analysis
Expertise in below
2.1. 24*7*365 operations management of legacy and cloud based applications.
2.2. Risk Management & Compliance: Implementing security protocols and ensuring adherence to industry regulations
2.3. Leading IT managers, providing training, and ensuring high performance
2.4. Streamlining workflows to enhance efficiency and reduce downtime
2.5. Vulnerability analysis management
2.6. Strong service delivery management
2.7. Maintaining service levels customer satisfaction and performance metrics
Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows
Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer, VFP, SOC
Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB
Expertise technical and functional knowledge of Document and order management applications like OneDMS, , OPM
Application support and operations experience of application using below technologies
IBM MQ
SBUS
IBM BAW, BPM
Unix
Redhat Linux
HP UX
AIX
Oracle Database
AWS
OCI
Azure
- Expertise in management, configuration and monitoring of below application servers
Tomcat server
WebLogic server
WebSphere server
HTTP server
IIS Server
- Expertise in managing and implementing new solutions using below cloud based technologies and tools
Kubernetes
Docker
DataDog
ArgoCD
GitHub
Amazon Web Service
Splunk
Grafana
- Expertise in below scripting languages
Unix Shell Scripting
Python
Java Scripting
PL/SQL
Power Shell
Must have technical/professional qualifications:
- Bachelor of Engineering
- 15+ experience in IT Operations, Support
- Telecom BSS Background is mandatory
- Good knowledge of Fixednet Stack Architecture
- AWS certified Solution Architect
- ITIL certified
- Expertise technical and functional knowledge of Vodafone Germany fixednet architecture supported applications and flows
- Expertise technical and functional knowledge of TIKL applications like KBA, KSC, VFP WS, WITA, WBCI, WHS, Selectica, PKAT, BKS, COM , CCM, ASAP, Power Changer
- Expertise technical and functional knowledge of Contact center solution applications like Titan, AskEMpolis and API HUB
- Expertise technical and functional knowledge of Document and order management applications like OneDMS, , OPM
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