Service Desk Analyst

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Hinjewadi Phase 1 Pune 24 5 with self-travel Job Responsibilities Provide assistance and support to users with L1 Type of queries issues Provide single Point of Contact SPOC for assistance with IT Services under scope Monitor and respond quickly and effectively to requests received through the IT Helpdesk system Follow standard help desk procedures Log IT related incidents service requests events from users received through phone mail or employee self- service Recording tracking and updating incident information in Service Now Respond to requests for technical assistance in person via phone or electronically Route service requests to the appropriate teams Assist with the onboarding and off boarding of employees General account management Identify and escalate incidents based on priority Mange user and computer properties on systems like SSO MFA and AD Perform upgrade maintenance of system and software applications Configure and provide end user support for desktops and laptops Configure network settings using DHCP DNS and 3-party software Generate service management reports as mutually agreed from the ticketing tool and publish The same to the respective stakeholder Verify Assign incidents based on the priority matrix Document internal procedures and update knowledge articles accordingly Ensure incidents are resolved on time Be a champion to our customers Skills Required Diploma bachelor s degree in science or equivalent experience Experience Min 1 5 years Working knowledge of fundamental operations of relevant software background and others Knowledge of relevant call tracking applications Knowledge of Active Directory Should have good written and verbal communications skills Knowledge and experience of customer service practices Related experience and training User support experience including remote support Mandatory Skills TIS Service Desk Experience 1-3 Years Reinvent your world We are building a modern Wipro We are an end-to-end digital transformation partner with the boldest ambitions To realize them we need people inspired by reinvention Of yourself your career and your skills We want to see the constant evolution of our business and our industry It has always been in our DNA - as the world around us changes so do we Join a business powered by purpose and a place that empowers you to design your own reinvention Come to Wipro Realize your ambitions Applications from people with disabilities are explicitly welcome Apply now Start Please wait Information at a Glance Get Job Alerts Receive notifications when we have open roles and get other relevant career news Join Us Explore open roles that match your interests and skills If you encounter any suspicious mail advertisements or persons who offer jobs at Wipro please email us at Do not email your resume to this ID as it is not monitored for resumes and career applications Any complaints or concerns regarding unethical unfair hiring practices should be directed to our Ombuds Group at We are an Equal Opportunity Employer All qualified applicants will receive consideration for employment without regard to race color caste creed religion gender marital status age ethnic and national origin gender identity gender expression sexual orientation political orientation disability status protected veteran status or any other characteristic protected by law Wipro is committed to creating an accessible supportive and inclusive workplace Reasonable accommodation will be provided to all applicants including persons with disabilities throughout the recruitment and selection process Accommodations must be communicated in advance of the application where possible and will be reviewed on an individual basis Wipro provides equal opportunities to all and values diversity 2025 Wipro Limited x Cookie Consent Manager When you visit any website it may store or retrieve information on your browser mostly in the form of cookies Because we respect your right to privacy you can choose not to allow some types of cookies However blocking some types of cookies may impact your experience of the site and the services we are able to offer Required Cookies These cookies are required to use this website and can t be turned off Show More Details Required Cookies Provider Description Enabled SAP as service provider We use the following session cookies which are all required to enable the website to function route is used for session stickiness careerSiteCompanyId is used to send the request to the correct data center JSESSIONID is placed on the visitor s device during the session so the server can identify the visitor Load balancer cookie actual cookie name may vary prevents a visitor from bouncing from one instance to another