
Process Manager
2 weeks ago
About The Role
- Ensure Critical Performance Metrics are met consistently
- Prepare and circulate Client / Vendor Decks
- Lead Client / Vendor reviews / calibrations
- Revert to client/vendor queries on routine issues
- Provide innovative ideas to optimize internal metrics & ensure critical matrices are met timely
- Manage multiple teams
- Perform audits and quality checks on the Team Leads & Floor Supports
- Provide feedback to the Team Leads & Floor Supports periodically on their performance
- Ensure cross skilling and periodic process re-verification to ensure resource pool
- Perform Training Need Identification for teams
- Perform Bottom Quartile Management
- Ensure directives from Senior Leadership are percolated and acted upon
- Hold periodic meetings, discuss task delegation and review issues
- Conduct team huddles and meetings to discuss Operational updates
- Build team spirit through group sessions, activities, projects
- Focus on Retention of staff through Career mapping & guiding the team members
- Advocate and follow the organizational policies and procedures
- Candidate shall adhere to the information security requirements.
QUALIFICATION
- Post Graduate
- NA
- Graduate
- B.A, B.B.A, B.B.M, B.C.A, B.C.S, B.Com, B.E, B.Ed, B.H.M, B.I.T, B.M.M, B.M.S, B.Pharm, B.Sc, B.Sc (IT), B.Tech, C.A, C.F.A, C.S, F.R.M, I.C.W.A, L.L.B, M.B.B.S
- Under Graduate
- CBSE, DIPLOMA, HSC, ICSE, OTHERS, SSC
- Others Details
EXPERIENCE
Minimum
- 5Years
Maximum
- 7Years
Minimum Relevant
- 5Years
Age Limit
- 30Years
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