Process Manager

2 days ago

Mumbai, Maharashtra, India Eclerx Full time
Job Description

Key responsibilities include:

- Maintain working knowledge of various internal processes including KOPs, Local Regulations & Guidelines.
- Publishing of MIS on status of the KYC Periodic Review to the Senior Management of the Bank (Both Regional & Local)
- Ensure that there are no Critical Audit Points as a result of Regulatory or Internal Audits.
- Rollout of any new KYC Policy / Regulations and also proper understanding of the same within the team and stakeholders. For the delivery of high standards of client service, at the same time ensuring that all internal (e.g. Risk) and external (e.g. Compliance) standards requirements are met in full.
- Ensure appropriate escalation policies exist and are followed. Work collectively with management, develop and maintain a motivated and professionally trained staff, ensuring appropriate capacity planning, adherence to and improvement in performance and quality standards and appropriate career development.
- Provide leadership support, guidance and coaching to the team.
- Ensure key stakeholders are kept informed of the progress and challenges and escalating issues where appropriate.
- Work in a high-pressure and time-sensitive environment.
- Perform quality checks to ensure that defined guidelines are adhered for excellent QA scores.
- Work as the process owner and ensure end to end management of all activities associated with the process.
- Ensure adherence to standards, procedures and also identify risk mitigates wherever there is a control issue.

Qualification and Skills

- Bachelors Degree (B.Com, BBA, BBM, BCA) / Masters Degree (M.Com, MBA, PGDM).
- 6 to 9 years experience in AML Compliance & KYC within the financial services industry with experience in Data Quality and Controls
- Work closely with other internal teams to ensure top of the line service to Clients.
- Prioritize tasks and ensure adherence to timelines for completion of activities
- Initiate and lead change management initiatives within the team.
- Ensure structured upward & downward communication
- Responsible for ensuring that cases are managed effectively and consistently in line with the agreed process; ensuring that all aspects of delivery are running effectively and if necessary, escalating issues.
- Liaises with multiple internal stakeholders to ensure the smooth delivery of KYC & AML services to clients.
- Supports the production of critical metrics and reporting which provide data related to department performance, risk quantification and stratification.
- Review complex KYC cases and ensure appropriate escalation to internal teams such as AML.
- You will be an individual contributor as a part of a team with a predetermined focused scope of work.
- Good experience in MS-Office applications like Excel, Word, Power point, Outlook etc

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