Team Leader

Job Summary Business Performance Description Achieve the Month-on-Month targets as per the Performance scorecard To ensure timely MIS with accuracy of data To ensure hiring of BDE is completed in line with the budgeted headcount Drive the team to Cross-sell multiple products to clients Measures and Targets As per Performance scorecard Hiring as per the budgeted headcount Cross-sell as per the allotted targets Key Responsibilities Customer Experience Conduct Sales Governance Description To deliver on FCRMP ABC AML CDD standards Drive team to reduce TAT by reducing errors bringing in process efficiencies Ensure Proper Conduct Nil Mis-selling Sales Complaints Sales Error Potential Inappropriate Sales PIS on a consistent month on month basis Ensure that strict controls are in place to monitor sourcing for all products as per policy program guidelines To ensure there are NIL instances for Fraud Risk Management FRM SQ Sampling Contribute significantly to the Bank s CSR initiatives Embedding principles of Sales Governance in the Sales Value chain This would involve Understand and adhere to sales policies Procedures Implement the HR standards in all channels being used Ensure the premises H S standards are as per standardized norms Arms Length directives and processes are followed Ensure branding is as per approved norms and requirements Compliance with regulatory requirements Partner Training unit and HR to ensure all sales staff in team are trained on CDD AML Mis-selling and other customer data protection principles Ensure performance management process is followed Ensure complete adherence to Principles Policy of Treating Customers Fairly Ensure adherence to all the customer outcomes required by Financial Services Authority Ensure 100 completion of all Mandatory e-learnings within timelines for self and team Measures and Targets Minimal No complaints from customers To ensure there are NIL instances for Fraud Risk Management FRM SQ Sampling CMS Ensure complaints sales errors cancellations within the benchmark as required Adherence to laid down policies or guidelines in place Human Capital People Management Description Second Line - Develop a strong 2nd line Drive optimum span of control Attrition - Control DSR voluntary attrition levels as per score card Performance Management -100 NBO Participation for FLIP Measures and Targets Ensure attrition levels are within the required limits as per the scorecard To Ensure 100 NBO Participation for FLIP Positive feedback from team on internal surveys and open house sessions conducted if any Regulatory Business Conduct Display exemplary conduct and live by the Group s Values and Code of Conduct Take personal responsibility for embedding the highest standards of ethics including regulatory and business conduct across Standard Chartered Bank This includes understanding and ensuring compliance with in letter and spirit all applicable laws regulations guidelines and the Group Code of Conduct Lead to achieve the outcomes set out in the Bank s Conduct Principles Fair Outcomes for Clients Effective Financial Markets Financial Crime Compliance The Right Environment Effectively and collaboratively identify escalate mitigate and resolve risk conduct and compliance matters Serve as a Director of the Board Exercise authorities delegated by the Board of Directors and act in accordance with Articles of Association or equivalent Skills and Experience Good Interpersonal Skills Customer and Service Orientation Banking knowledge Management Information Skills Competitive awareness benchmarking Excellent communication interpersonal relationship building skills Able to pick up new concepts quickly Able and excited about going out to meet new customers Coordinate customer events for the cluster along with the product team Aggressive Sales call plans to acquire large prospective customers through referrals Qualifications Graduate Post Graduate consistent academic career Extensive sales experience 5 to 7 years Sales focused and highly target oriented Able to pick up new concepts quickly Able and excited about going out to meet new customers Competitive awareness benchmarking Excellent communication interpersonal relationship building skills Banking knowledge of the product Management Information Skills Good Interpersonal Skills Customer and Service Orientation About Standard Chartered We re an international bank nimble enough to act big enough for impact For more than 170 years we ve worked to make a positive difference for our clients communities and each other We question the status quo love a challenge and enjoy finding new opportunities to grow and do better than before If you re looking for a career with purpose and you want to work for a bank making a difference we want to hear from you You can count on us to celebrate your unique talents and we can t wait to see the talents you can bring us Our purpose to drive commerce and prosperity through our unique diversity together with our brand promise to be here for good are achieved by how we each live our valued behaviours When you work with us you ll see how we value difference and advocate inclusion Together we Do the right thing and are assertive challenge one another and live with integrity while putting the client at the heart of what we do Never settle continuously striving to improve and innovate keeping things simple and learning from doing well and not so well Are better together we can be ourselves be inclusive see more good in others and work collectively to build for the long term What we offer In line with our Fair Pay Charter we offer a competitive salary and benefits to support your mental physical financial and social wellbeing Core bank funding for retirement savings medical and life insurance with flexible and voluntary benefits available in some locations Time-off including annual leave parental maternity 20 weeks sabbatical 12 months maximum and volunteering leave 3 days along with minimum global standards for annual and public holiday which is combined to 30 days minimum Flexible working options based around home and office locations with flexible working patterns Proactive wellbeing support through Unmind a market-leading digital wellbeing platform development courses for resilience and other human skills global Employee Assistance Programme sick leave mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth with opportunities to reskill and upskill and access to physical virtual and digital learning Being part of an inclusive and values driven organisation one that embraces and celebrates our unique diversity across our teams business functions and geographies - everyone feels respected and can realise their full potential 32935