Team Leader
2 days ago
Company Description
ILeads Auxiliary Services Pvt Ltd is one of the fastest-growing and leading companies in the BPO/KPO/ITES industry based in the Dehradun region. Founded in 2010, our company has grown successfully over the years and boasts a team with extensive experience in data and call processing. Recognized by Start Up India and Start Up Uttarakhand, and awarded the 2020 Best Start Up by the Chamber of Commerce & Industry of India, iLeads is proud of its achievements. We have over 780 satisfied employees and provide exclusive outsourcing support with our infrastructure accommodating over 1200 seats.
Role Description
This is a full-time, on-site role located in Bengaluru South for a Team Leader. The Team Leader will be responsible for managing a team of agents, ensuring the achievement of team targets, and maintaining high-quality standards. Day-to-day tasks include supervising and motivating team members, providing training and development, monitoring performance, conducting team meetings, and reporting to higher management. The Team Leader will also handle escalations, provide feedback, and implement process improvements.
Qualifications
- Leadership, Team Management, and Supervisory skills
- Excellent communication, Training, and Development skills
- Performance Monitoring, Reporting, and Feedback skills
- Problem-solving, Conflict Resolution, and Escalation Management skills
- Ability to work on-site in Bengaluru South
- Prior experience in the BPO/KPO/ITES industry is a plus
- Bachelor's degree in Business Administration, Management, or a related field
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