MIS - Co-ordinator-BRANCH BANKING-Regional sales

3 weeks ago

Ahmedabad, Gujarat, India Kotak Mahindra Bank Limited Full time
Job Description

MIS Coordinator

Merchant Acquisition Team

Job Role:

- To be the bridge between KAM (Key Account Managers), vendors and top customers to deliver the output as a team.
- Discussing with internal operations team stakeholders to get service requests logged. Doing thorough follow-ups with stakeholders to deliver the service output within acceptable TAT.
- Creating performance MIS based on KRA and publishing it at least 2-3 times every week.
- Creating channel performance MIS and publishing it once every fortnightly
- Creating a scoping sheet by following up with the KAM and updating it at least once every fortnightly
- Creating and updating DSR for the KAM.
- Downloading volume reports from the system and developing a track record report for customers to push their business.
- Creating PPTs for the regular 1:1 check-ins with seniors at POS/CA Business.
- Sharing the business data with KAM, channels, and merchants in formats requested in a reasonable time.
- Sharing SR pending MIS with the KAM to get them actioned.
- Sharing customer disputes, chargebacks, and refunds with KAMs and getting them processed without allowing them to be escalated.
- Creating invoices for few customers, getting it validated through Finance Team and getting the monthly payments recovered.

Job Requirement:

- Qualification :Graduate/Post Graduate
- Work Experience: 2 to 4 years of experience with astrong understanding on data and the ability to work with large datasets.
- Hands-on with multiple database systems
- Ability to multi task and independently execute projects.
- A Team player, possesses good communication and interpersonal skills.

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