Client Service Analyst

Job Title Client Service Analyst Location Mumbai India Role Description Positive Impact It s what drives us More than a claim this describes the way we do business Our purpose as a business is to enable economic growth and societal progress We want to be a bank that creates a positive impact for clients employees investors and society We re committed to being the best financial services provider in the world balancing positive impact with precision to deliver superior solutions for our clients This is made possible by our people agile minds able to see beyond the obvious and act effectively in an ever-changing global business landscape As you ll discover our culture supports this Diverse international and shaped by a variety of different perspectives we re driven by a shared sense of purpose At every level agile thinking is nurtured And at every level agile minds are rewarded with competitive pay support and opportunities to excel At the heart of Deutsche Bank s client franchise is the Corporate Bank a market leader in risk management for FX and Rates Cash Management Lending Trade Finance Trust and Agency Services as well as Securities Services Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe managing leading Global Custodian Private Equity Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions What we ll offer you As part of our flexible scheme here are just some of the benefits that you ll enjoy Best in class leave policy Gender neutral parental leaves 100 reimbursement under childcare assistance benefit gender neutral Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs and above Your key responsibilities Provides support to clients on all Market Entry On-Boarding KYC Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients Working knowledge on KYC Client Onboarding processes requirements Works closely with but not limited to onshore teams like Coverage Sales Product Managers and Operations to promote Corporate Bank Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines Liaises with overseas teams clients to ensure globally regionally consistent high standards in service solutions for clients To work on Adhoc projects required due to various reasons - Structure changes Market requirements efficiency projects etc Coordinates and aligns closely with onshore Implementation Team Escalates issues to onshore teams in timely manner to manage client expectation relationship Work closely with onshore teams on E2E procedures and processes Prepares and provides MIS reports internally externally Contributes to Continuous Improvement activities leading to operational efficiencies Your skills and experience Have a minimum of 3 to 5 years client services experience in the Securities Services business covering Custody Clearing Possess excellent communication skills inter-personal skills and be a strong team player Be able to handle address day to day client requirement queries and liaise with both clients and internal stakeholders Be pro-active and able to resolve and respond to clients requests and issues within the agreed turnaround times Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention Be independent self-starter and able to liaise with clients and internal stakeholders including senior management when required Be a strong and committed team player Be well-versed with MS-Office applications Project Management experience will be an added advantage How we ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information We strive for a in which we are empowered to excel together every day This includes acting responsibly thinking commercially taking initiative and working collaboratively Together we share and celebrate the successes of our people Together we are Deutsche Bank Group We welcome applications from all people and promote a positive fair and inclusive work environment