Client Service Analyst

2 days ago

Mumbai, Maharashtra, India Deutsche Bank Full time ₹ 9,00,000 - ₹ 12,00,000 per year

Job Title: Client Service Analyst

Positive Impact.

  • Its what drives us. More than a claim, this describes the way we do business.
  • Our purpose as a business is to enable economic growth and societal progress. We want to be a bank that creates a positive impact for clients, employees, investors and society.
  • Were committed to being the best financial services provider in the world, balancing positive impact with precision to deliver superior solutions for our clients.
  • This is made possible by our people: agile minds, able to see beyond the obvious and act effectively in an ever-changing global business landscape. As youll discover, our culture supports this.
  • Diverse, international and shaped by a variety of different perspectives, were driven by a shared sense of purpose.

  • At every level agile thinking is nurtured. And at every level agile minds are rewarded with competitive pay, support and opportunities to excel.

  • At the heart of Deutsche Banks client franchise is the Corporate Bank, a market leader in risk management for FX and Rates, Cash Management, Lending, Trade Finance, Trust and Agency Services as well as Securities Services.

  • Focusing on the treasurers and finance departments of corporate and commercial clients and financial institutions across the globe, managing leading Global Custodian, Private Equity, Sovereign Wealth funds - our universal expertise and global network allows us to offer truly integrated and effective solutions.

Your key responsibilities

  • Provides support to clients on all Market Entry / On-Boarding / KYC, Account opening and Account Maintenance related queries applying the highest standards primarily for Securities Services clients.
  • Working knowledge on KYC/ Client Onboarding processes/ requirements.
  • Works closely with, but not limited to, onshore teams like Coverage, Sales, Product Managers and Operations to promote Corporate Bank/ Securities Services and resolve roadblocks that hinder closure of deals with thorough understanding of policies and compliance guidelines.
  • Liaises with overseas teams /clients to ensure globally / regionally consistent high standards in service solutions for clients.
  • To work on Adhoc projects required due to various reasons Structure changes, Market requirements, efficiency projects etc.
  • Coordinates and aligns closely with onshore Implementation Team.
  • Escalates issues to onshore teams in timely manner to manage client expectation & relationship.
  • Work closely with onshore teams on E2E procedures and processes.
  • Prepares and provides MIS reports, internally / externally.
  • Contributes to Continuous Improvement activities leading to operational efficiencies.

Your skills and experience

  • Have a minimum of 3 to 5 years client services experience in the Securities Services business covering Custody & Clearing.
  • Possess excellent communication skills, inter-personal skills and be a strong team player
  • Be able to handle/address day to day client requirement/queries and liaise with both clients and internal stakeholders.
  • Be pro-active and able to resolve and respond to clients requests and issues within the agreed turnaround times.
  • Be diligent and ensure quick escalations on key client issues or matters requiring senior management attention.
  • Be independent, self-starter and able to liaise with clients and internal stakeholders including senior management when required. Be a strong and committed team player.
  • Be well-versed with MS-Office applications.Project Management experience will be an added advantage.

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